pingoru pingoru Wpay had 42 outages in the last 2 years totaling 48h 40m of downtime, averaging 1.7 incidents per month.
There were 42 Wpay outages since May 21, 2025 totaling 48h 40m of downtime. Each is summarised below. Incident details, duration, and resolution information.
There was an identified issue affecting partner API calls. Partners may have experienced elevated error rates such as activations as a result. Support teams have resolved the issue
We have identified an issue affecting some GBX terminals in New Zealand. Terminals based in Australia are not impacted. Some users may be experiencing timeouts when transacting. Our support teams are actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
Timeouts are no longer observed. Our support team will continue to monitor and root cause is being investigated.
Service has been stable with no timeouts observed in the past hour. Issue is considered resolved. Our support team will continue to monitor.
We have identified an issue impacting the Connect Portal. Users may experience delays affecting the display of reports within the Portal. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Customers may be experiencing problems completing in person and online transactions with Mastercard cards Customers are encouraged to utilise other card types (Amex, Visa) or other available payment options. We will post an update as soon as we have more information or when the issue is resolved.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue affecting PAX terminals. Some users may be experiencing issues performing transactions. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and support team is currently monitoring the results.
Transactions have been stable. Our support team will continue to monitor. This incident has been resolved.
There was an issue identified affecting partner api calls from 12:40am - 1:30am. Users may be experiencing elevated error rates during that period
We have identified an issue resulting in a potential delay for payouts. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
This incident has been resolved.
We have identified an issue affecting some PAX terminals. Users may be experiencing errors when transacting. Our support teams are actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
We have identified the root cause and are coordinating closely with our third-party provider to implement a fix.
We continue to coordinate closely with our third-party provider and expect a resolution shortly.
The issue has been resolved, and our support team is actively monitoring the system to ensure ongoing stability.
This incident has been resolved.
We're currently investigating an issue impacting online transactions. Our technical teams are investing and working on a solutions. We will provide an update as soon as the issue is resolved.
The issue impacting online transactions has been resolved. Our Support team will continue to monitor.
We have identified an issue affecting digital payments for partners Users may be experiencing elevated error rates Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
This incident has been resolved.
We have identified an issue affecting PAX terminals. Users may be experiencing errors when transacting. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
A fix has been implemented and we are monitoring the results.
No more issues observed. Issue is resolved. Our support team will continue to monitor.
We have identified an issue affecting PAX terminals. Users may be experiencing errors when transacting. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
Our vendor has identified the issue and is currently working on a fix.
A fix is currently being implemented and users should start seeing successful transactions shortly.
The fix has been implemented and the issue is now resolved. Our support team will continue to monitor.
We are currently investigating an issue with elevated error rates for online payments. We will post an update as soon as we have more information or when the issue is resolved.
This incident has been resolved.
We have identified an issue impacting partner apis Users may be experiencing elevated error rates for orders Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
This incident has been resolved.
We have identified an issue impacting partner apis Users may be experiencing elevated error rates for orders Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
This incident has been resolved.
We have identified an issue affecting partner orders where the barcodes are missing. Partners may be impacted by not receiving a barcode upon the API order call. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved. Wpay Inc: INC15603697
This incident has been resolved.
There was an issue identified an affecting partner apis. Partners may have experienced service degradation. Issue was due to an upstream provider degradation which was resolved at 3.40am
We have identified an issue affecting in-person payments. Users may experience intermittent timeouts on payments. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
This incident has been resolved.
We have identified an issue affecting the Connect Portal for transaction reporting. Users may experience delays affecting the display of transactions and reporting Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
This incident has been resolved.
We have identified an issue impacting the Connect Portal. Users may experience delays affecting the display of in-person transactions in the Portal. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved. Wpay Inc: INC15320281
This incident has been resolved.
We have identified an issue affecting Mobile POS . Users may be experiencing payment failures on MPOS terminals. Our support team is actively working with our network vendor to resolve the issue We will post an update as soon as we have more information or when the issue is resolved.
The issue affecting MPOS terminals has now been resolved. We will continue to monitor the situation closely and provide a new update if required.
We have identified an issue affecting Online D2C orders Users may be experiencing refunds on purchases when ordering online Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Customers may be experiencing problems completing instore and online transactions with Visa cards. Customers are encouraged to utilise other card types (Amex, Mastercard) or other available payment options. We will post an update as soon as we have more information or when the issue is resolved. Wpay Reference Number: INC15125057
We are continuing to investigate this issue.
The incident affecting Visa transactions has been resolved. Our support team will continue to monitor all services.
We have identified an issue affecting digital payments for some partners. Users may be experiencing service degradation or slower performance during payment. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved. Wpay INC15070053
A fix has been implemented and we are monitoring the results.
The issue affecting digital payments has now been resolved. Following our implementation of a fix, we have confirmed that the services are operating normally. We will continue to monitor the situation closely and provide a new update if required.
Customers may be experiencing problems completing online transactions by PayPal. Customers are encouraged to complete transactions with their credit card directly or select from other available payment options. PayPal is aware of the situation and is currently investigating. We will post an update as soon as we have more information or when the issue is resolved.
Issue appears to have been resolved. Our support team is currently monitoring. We will post an update as soon as we have confirmation from PayPal.
The issue affecting customers completing online transactions by PayPal has now been resolved. We will continue to monitor the situation closely and provide a new update if required.