Wpay incident

In Person Payments - AMEX Card Transactions – Service Disruption via ISO Links

Notice Resolved View vendor source →

Wpay experienced a notice incident on September 21, 2025 affecting In Person Payments, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2025, 11:44 PM UTC
Resolved
Sep 22, 2025, 03:32 AM UTC
Duration
3h 47m
Detected by Pingoru
Sep 21, 2025, 11:44 PM UTC

Affected components

In Person Payments

Update timeline

  1. investigating Sep 22, 2025, 12:16 AM UTC

    We have identified an issue affecting, Merchants transacting via ISO links are currently unable to process payments using AMEX cards. Other payment methods remain available as a workaround. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.

  2. investigating Sep 22, 2025, 12:17 AM UTC

    We have identified an issue affecting, Merchants transacting via ISO links are currently unable to process payments using AMEX cards. Other payment methods remain available as a workaround. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.

  3. investigating Sep 22, 2025, 01:27 AM UTC

    The issue with AMEX cards is still under investigation by the Wpay and AMEX teams.

  4. investigating Sep 22, 2025, 02:29 AM UTC

    Wpay is actively working with the AMEX team to investigate the root cause to the issue impacting AMEX card transactions.

  5. monitoring Sep 22, 2025, 02:51 AM UTC

    The root cause to the AMEX transaction issue has been identified and resolved. Support teams are currently monitoring to ensure the service remains stable.

  6. resolved Sep 22, 2025, 03:32 AM UTC

    The service has remained stable for the past 30 minutes, issue is resolved. Wpay Support teams will continue to monitor the service.