Wpay incident
In Person Payments - Elevated Error Rates for In store payment terminals
Resolved after 4 hours 41 minutes, affecting In Person Payments, on November 20, 2025.
A workaround has been implemented which has resolved the issue. We are continuing to monitoring the results.
Affected components
Update timeline
- investigating Nov 20, 2025, 02:04 AM UTC
We have identified an issue affecting In store payments Users may be experiencing issues elevated error rates with their terminals. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved. ServiceWow: INC14907376
- monitoring Nov 20, 2025, 02:58 AM UTC
A workaround has been implemented which has resolved the issue. We are continuing to monitoring the results.
- resolved Nov 20, 2025, 06:46 AM UTC
This incident has been resolved.
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