Wpay incident

In Person Payments - Intermittent Timeouts for New Zealand GBX terminals

Notice Resolved View vendor source →

Wpay experienced a notice incident on September 3, 2026 affecting In Person Payments, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 04:46 AM UTC
Resolved
Sep 03, 2026, 05:49 AM UTC
Duration
1h 2m
Detected by Pingoru
Sep 03, 2026, 04:46 AM UTC

Affected components

In Person Payments

Update timeline

  1. investigating Sep 03, 2026, 04:46 AM UTC

    We have identified an issue affecting some GBX terminals in New Zealand. Terminals based in Australia are not impacted. Some users may be experiencing timeouts when transacting. Our support teams are actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.

  2. monitoring Sep 03, 2026, 05:08 AM UTC

    Timeouts are no longer observed. Our support team will continue to monitor and root cause is being investigated.

  3. resolved Sep 03, 2026, 05:49 AM UTC

    Service has been stable with no timeouts observed in the past hour. Issue is considered resolved. Our support team will continue to monitor.