Wpay experienced a major incident on May 18, 2026 affecting In Person Payments, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
In Person Payments
Update timeline
- investigating May 18, 2026, 04:54 AM UTC
We have identified an issue affecting PAX terminals. Users may be experiencing errors when transacting. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
- identified May 18, 2026, 05:31 AM UTC
Our vendor has identified the issue and is currently working on a fix.
- monitoring May 18, 2026, 05:51 AM UTC
A fix is currently being implemented and users should start seeing successful transactions shortly.
- resolved May 18, 2026, 06:16 AM UTC
The fix has been implemented and the issue is now resolved. Our support team will continue to monitor.