Wpay incident
In Person Payments - Elevated Error Rate for terminals
Wpay experienced a major incident on July 31, 2026 affecting In Person Payments, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2026, 12:31 AM UTC
We have identified an issue affecting some PAX terminals. Users may be experiencing errors when transacting. Our support teams are actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
- identified Jul 31, 2026, 01:18 AM UTC
We have identified the root cause and are coordinating closely with our third-party provider to implement a fix.
- identified Jul 31, 2026, 02:09 AM UTC
We continue to coordinate closely with our third-party provider and expect a resolution shortly.
- monitoring Jul 31, 2026, 02:29 AM UTC
The issue has been resolved, and our support team is actively monitoring the system to ensure ongoing stability.
- resolved Jul 31, 2026, 02:50 AM UTC
This incident has been resolved.