Wpay incident

Payments By Visa Cards Are Currently Experiencing Declines

Notice Resolved View vendor source →

Wpay experienced a notice incident on January 6, 2026 affecting In Person Payments and Digital Payments, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2026, 06:39 PM UTC
Resolved
Jan 06, 2026, 07:42 PM UTC
Duration
1h 2m
Detected by Pingoru
Jan 06, 2026, 06:39 PM UTC

Affected components

In Person PaymentsDigital Payments

Update timeline

  1. investigating Jan 06, 2026, 06:39 PM UTC

    Customers may be experiencing problems completing instore and online transactions with Visa cards. Customers are encouraged to utilise other card types (Amex, Mastercard) or other available payment options. We will post an update as soon as we have more information or when the issue is resolved. Wpay Reference Number: INC15125057

  2. investigating Jan 06, 2026, 07:13 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 06, 2026, 07:42 PM UTC

    The incident affecting Visa transactions has been resolved. Our support team will continue to monitor all services.