Wpay experienced a major incident on January 28, 2026 affecting Gifting, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Gifting
Update timeline
- identified Jan 28, 2026, 01:30 AM UTC
We have identified an issue affecting Online D2C orders Users may be experiencing refunds on purchases when ordering online Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
- monitoring Jan 28, 2026, 02:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2026, 02:54 AM UTC
This incident has been resolved.