Worldline experienced a minor incident on September 9, 2025 affecting Worldline, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 09, 2025, 02:45 PM UTC
We would like to inform you about an ongoing issue with Worldline Acquirer transaction processing (an increase in declined captures) as from 15:09 CEST on 09/09/2025. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.
- resolved Sep 09, 2025, 03:30 PM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Acquirer on 09/09/2025 between 15:09 and 16:50 CEST. We confirm that as of 16:50 CEST on 09/09/2025, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.