Worldline incident
Delayed settlements for La Poste France transactions
Worldline experienced a minor incident on June 2, 2026 affecting La Poste France, lasting 36d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 02, 2026, 08:08 AM UTC
Our systems have detected that the La Poste France transactions starting from 01/06/2026 have not been settled correctly. Due to this, the funds associated with the transactions concerned will be credited to your account later than usual. A dedicated team has been deployed to investigate the situation as a matter of urgency. We will update you as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.
- monitoring Jun 04, 2026, 02:06 PM UTC
As we have already informed you, our systems have detected that the La Poste France transaction settlement file dated from 02/06/2026 (with transactions dated from 01/06/2026) has been rejected by the acquirer. We are happy to confirm that most of the transactions were successfully resubmitted to the acquirer today (04/06/2026). The proceeds of the transactions involved will be credited to your account 2 days later than usual. The limited number of remaining transactions will be reposted and processed by the acquirer in the following days. We apologise for any inconvenience caused.
- monitoring Jun 10, 2026, 09:18 AM UTC
As we have already informed you, our systems have detected that the La Poste France transaction settlement file dated from 02/06/2026 (with transactions dated from 01/06/2026) has been rejected by the acquirer. Most of the transactions were successfully resubmitted to the acquirer on Thursday, 04/06/2026. However, some of the resubmitted transactions might have been processed twice. We are working closely with the acquirer to resolve it, so that all double settlements are adjusted and corrected accordingly. Thank you for your patience and we apologise for any inconvenience caused.
- resolved Jul 08, 2026, 09:03 AM UTC
This is an update regarding the issue with delayed settlements for La Poste France transactions. We confirm that the issue has been fully resolved. All the affected transactions have been successfully resubmitted and processed.