Worldline incident

Technical issue causing incomplete or invalid transactions

Worldline experienced a minor incident on August 10, 2026 affecting Mastercard, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started: Aug 10, 2026, 12:33 PM UTC
Resolved: Aug 10, 2026, 01:41 PM UTC
Duration: 1h 7m
Detected by Pingoru: Aug 10, 2026, 12:33 PM UTC

Affected components

Mastercard

Update timeline

identified Aug 10, 2026, 12:33 PM UTC

Please be informed that due to an ongoing technical issue on 10/08/2026 since 12:17 CEST, some of your transactions may be set to an incomplete or invalid status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
resolved Aug 10, 2026, 01:41 PM UTC

Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status on 10/08/2026 between 12:17 CEST and 14:24 CEST. We confirm that as of 14:24 CEST on 10/08/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.