Worldline incident

Technical issue causing uncertain transactions

Worldline experienced a minor incident on August 16, 2026 affecting Direct Server to server API and Direct Client API and 1 more component, lasting 8h 47m. The incident has been resolved; the full update timeline is below.

Started: Aug 16, 2026, 10:24 PM UTC
Resolved: Aug 17, 2026, 07:11 AM UTC
Duration: 8h 47m
Detected by Pingoru: Aug 16, 2026, 10:24 PM UTC

Affected components

Direct Server to server APIDirect Client APIDirect Hosted Payment PagesDirect Hosted Tokenization PagesWorldline Batch transaction processingWorldline e-TerminalWorldline Ecommerce Payment PagesWorldline DirectLink API'sWorldline FlexCheckout

Update timeline

identified Aug 16, 2026, 10:24 PM UTC

Due to a technical issue on 16/08/2026 since 23:00 CEST, some of your transactions may have been set to an uncertain status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
resolved Aug 17, 2026, 07:11 AM UTC

We have informed you earlier about a perturbation on our Worldline Global Online Pay platform on 16/08/2026 as of 23:00 CEST. Following thorough investigation performed by our technical experts, we confirm that the perturbation was isolated and limited in scope, affecting only one of our merchants. Thus, you can ignore communications regarding this disruption. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.