Worldline experienced a minor incident on September 29, 2026 affecting Redsys, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 29, 2026, 11:21 AM UTC
We would like to inform you about an ongoing issue with Redsys transaction processing as from 07:03 CEST on 29/09/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.
- resolved Sep 29, 2026, 01:10 PM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Redsys on 29/09/2026 between 07:03 and 13:27 CEST. We confirm that as of 13:27 CEST on 29/09/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.