Worldline experienced a minor incident on July 17, 2026 affecting iDEAL, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 17, 2026, 08:11 AM UTC
We would like to inform you about an ongoing issue with iDEAL transaction processing as from 09:30 CEST Today, (17/07/2026) We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.
- resolved Jul 17, 2026, 09:43 AM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via iDEAL on 17/07/2026 between 09:30 and 11:09 CEST. We confirm that as of 11:09 CEST on 17/07/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.