Worldline incident
3-D Secure Authentication partially unavailable
Worldline experienced a minor incident on July 8, 2026 affecting BNP Paribas and Crédit Mutuel, CIC, BECM and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 08, 2026, 10:25 AM UTC
We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 08:50 CEST (08/07/2026). This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We confirm the issue has an external responsibility (independent of Worldline).
- resolved Jul 08, 2026, 11:02 AM UTC
Please be informed that a perturbation impacting 3-D Secure authentication occurred Today, (08/07/2026) between 08:50 and 12:05 CEST. As a result, during this time frame, some of your customers may have received an error message and their transaction treated may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure. We also confirm that the issue has an external responsibility (independent of Worldline).