Worldline experienced a minor incident on September 26, 2026 affecting Back Office Ogone and AIRPLUS and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 26, 2026, 06:12 PM UTC
We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.
- resolved Sep 26, 2026, 07:03 PM UTC
Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status. We confirm that as of 8:33PM CEST on 26/09/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.