Worldline incident

3-D Secure Authentication partially unavailable

Worldline experienced a minor incident on October 1, 2025 affecting Direct Server to server API and Direct Client API and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started: Oct 01, 2025, 04:31 AM UTC
Resolved: Oct 02, 2025, 08:42 AM UTC
Duration: 1d 4h
Detected by Pingoru: Oct 01, 2025, 04:31 AM UTC

Affected components

Direct Server to server APIDirect Client APIDirect Hosted Payment PagesDirect Hosted Tokenization PagesWorldline Batch transaction processingWorldline e-TerminalWorldline Ecommerce Payment PagesWorldline DirectLink API'sWorldline FlexCheckout

Update timeline

identified Oct 01, 2025, 04:31 AM UTC

We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 01-10-2025 03:30 AM CEST. This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We appreciate your understanding of the matter.
resolved Oct 02, 2025, 08:42 AM UTC

Please be informed that the technical issue regarding 3-D Secure authentication has been a false positive. Previous notification on the issue can be disregarded. Thank you for your understanding and we apologise for any inconvenience caused.