WiscNet Outage History
WiscNet major outage · 1 active incident View live status →Pingoru has recorded 629 incidents for WiscNet: 629 in the last 12 months and 289 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 71 | 713 of 720 (99%) |
| May 2026 | 58 | 458 of 744 (62%) |
| June 2026 | 112 | 512 of 720 (71%) |
| July 2026 | 116 | 708 of 744 (95%) |
| August 2026 | 99 | 714 of 744 (96%) |
| September 2026 | 100 | 720 of 720 (100%) |
| October 2026 | 71 | 483 of 597 (81%) |
Incidents, newest first
Major May 30, 2026 May 2026: WiscNet major outage on Paris J1 School District 3d 4h Paris J1 School District
Started May 30, 2026, 12:45 PM UTC· resolved Jun 02, 2026, 04:45 PM UTC
- investigating May 30, 2026, 12:45 PM UTC
We are currently investigating this issue.
- investigating May 30, 2026, 12:49 PM UTC
We are seeing the member port in alarm at this time. Please verify equipment plugged in and power verified
- resolved Jun 02, 2026, 04:45 PM UTC
Hello, the port came back up yesterday, and we are currently seeing traffic flow.
- postmortem Jun 02, 2026, 04:45 PM UTC
The client handoff port restored once the school opened on 6/1
Critical May 30, 2026 WiscNet - Multiple customers - DOWN | #2242384 2h 9m Flambeau School District, Frederic School District, Plum City School District, Prescott School District and 3 more
Started May 30, 2026, 12:29 AM UTC· resolved May 30, 2026, 02:39 AM UTC
- investigating May 30, 2026, 12:29 AM UTC
Hello, Around 7:13PM we started seeing a number of locations down, if you're seeing your service as down please reach out to GLS at 866-558-1920. Thank you,
- resolved May 30, 2026, 02:39 AM UTC
Hello, As of 8:30PM we started seeing all services restored. At this point in time this outage has been correlated to a power event. Thank you,
- postmortem May 30, 2026, 02:40 AM UTC
This was due to a widespread power event
Critical May 29, 2026 2242368 | Norris Academy | Down 4h 27m Norris Academy
Started May 29, 2026, 10:24 PM UTC· resolved May 30, 2026, 02:52 AM UTC
- investigating May 29, 2026, 10:24 PM UTC
We are currently seeing this site down. Please verify power to the site & your equipment on-site. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1971.
- resolved May 30, 2026, 02:52 AM UTC
Hello, We are seeing this site back up as of 9:28PM. We will now be closing this event.
Critical May 29, 2026 2240709 | Peshtigo School District | Outage 9d 21h Peshtigo School District
Started May 29, 2026, 06:39 PM UTC· resolved Jun 08, 2026, 03:48 PM UTC
- investigating May 29, 2026, 06:39 PM UTC
We are continuing to see this down. Please verify power to the site & your equipment on-site. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1312.
- investigating Jun 04, 2026, 08:35 PM UTC
We are continuing to see this down. Our monitoring indicates this is a BGP issue. Please verify power to the site & your equipment on-site. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1312.
- investigating Jun 05, 2026, 02:19 PM UTC
We are continuing to see this down. Our monitoring indicates this is a BGP issue. Please verify power to the site & your equipment on-site. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1312.
- resolved Jun 08, 2026, 03:48 PM UTC
This incident has been resolved.
- postmortem Jun 08, 2026, 03:49 PM UTC
Date & Time of Incident: 5/26/26 at 9:31AM Duration: BGP alarm still active on port Te0/0/3 Technician\(s\): Octavia/Jim Review Date: 6/8/28 Brief Summary: We saw a bgp alarm for Te0/0/3; the port remained up. Larry with Peshtigo SD reports everything looks good on site. Root Cause: bgp alarm
Critical May 29, 2026 Sun Prairie School District | 2242037 3h 20m Sun Prairie Area School District
Started May 29, 2026, 06:34 AM UTC· resolved May 29, 2026, 09:55 AM UTC
- investigating May 29, 2026, 06:34 AM UTC
We have seen this site go down at 12:41 AM on 5/29. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3220. If you have any additional questions, please contact WiscNet NOC at 608 442 6761 op1.
- resolved May 29, 2026, 09:55 AM UTC
We see services restored for this site as of 4:03 AM. Please reach out to Wiscnet or GLS if you have any questions or see further issues with this service.
Critical May 28, 2026 Rib Lake School District - Router Unreachable 12m Rib Lake School District
Started May 28, 2026, 06:44 PM UTC· resolved May 28, 2026, 06:56 PM UTC
- investigating May 28, 2026, 06:44 PM UTC
The WiscNet NOC has lost access to our device for Rib Lake School District at 1:28pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1427. If you have any additional questions, please contact WiscNet NOC.
- resolved May 28, 2026, 06:56 PM UTC
Hello, The WiscNet NOC has observed all alarms clear and we have regained access to our router onsite. Device uptime shows that the router observed a loss of power.
- postmortem May 28, 2026, 06:57 PM UTC
Date & Time of Incident:`5/28/26 1:28pm ` Duration:` 24 minutes ` Technician\(s\):` Payton F ` Review Date: 5/28/26 Brief Summary: The router onsite became unreachable due to a loss of power. Root Cause: Loss of Power
Critical May 28, 2026 2241576 | Spencer School District Down 6h 44m Spencer School District
Started May 28, 2026, 06:44 AM UTC· resolved May 28, 2026, 01:29 PM UTC
- identified May 28, 2026, 06:44 AM UTC
Hello, Starting around 12:40 am we observed a loss of connection to our onsite equipment. Our provider confirmed that this is due to a node outage on their network. They have an ETR of 3 am at this time. Please reach out with any questions. Thank you,
- investigating May 28, 2026, 09:58 AM UTC
Hello, The initial diagnosis of this outage has cleared and this remains down. At this time we are reinvestigating this issue, while we are investigating please provide onsite power and equipment verification. Thank you,
- resolved May 28, 2026, 01:29 PM UTC
Hello, Services restored at 6:38am. Our router indicates that the outage was caused by loss of power.
- postmortem May 28, 2026, 01:29 PM UTC
Date & Time of Incident:`5/28 1:12am ` Duration:` 326 ` Technician\(s\):`Connor, Payton ` Review Date: 5/28/26 Brief Summary: At 1:12am, Wiscnet NOC observed loss of connection to the site router. At 6:38am, the connection restored. Root Cause: Loss of Power
Critical May 26, 2026 Lakeshore Technical College | Router Unreachable 3d 8h Lakeshore Technical College
Started May 26, 2026, 07:49 AM UTC· resolved May 29, 2026, 04:35 PM UTC
- investigating May 25, 2026, 04:10 PM UTC
The WiscNet NOC has lost access to our device for Lakeshore Technical College at 10:40am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0290. If you have any additional questions, please contact WiscNet NOC.
- investigating May 26, 2026, 07:49 AM UTC
We are continuing to investigate this issue.
- investigating May 27, 2026, 03:51 PM UTC
The WiscNet NOC has lost access to our device for Lakeshore Technical College at 10:40am on 5/25/2026 and we are still seeing this in alarm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0290. If you have any additional questions, please contact WiscNet NOC at 608 442 6761 op1.
- investigating May 28, 2026, 03:46 PM UTC
The WiscNet NOC has lost access to our device for Lakeshore Technical College at 10:40am on 5/25/2026 and we are still seeing this in alarm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0290. If you have any additional questions, please contact WiscNet NOC at 608 442 6761 op1.
- resolved May 29, 2026, 04:35 PM UTC
The WIscnet NOC observe the circuit restore, and traffic stabilize 5/28/2026 12:57:14 PM.
- postmortem May 29, 2026, 04:35 PM UTC
The circuit restored and logs indicated traffic started passing 5/28/2026 12:57:14 PM
Critical May 26, 2026 Outage | Kiel Scool District | 2240571 8h 38m Kiel Area School District
Started May 26, 2026, 05:39 AM UTC· resolved May 26, 2026, 02:17 PM UTC
- investigating May 26, 2026, 05:39 AM UTC
We are currently investigating. GLS has requested the customer open a ticket with them directly and confirm power to the equipment and all devices are connected properly.
- resolved May 26, 2026, 02:17 PM UTC
We now observe services restored as of 1:55AM CDT.
- postmortem May 26, 2026, 02:19 PM UTC
Date & Time of Incident: 12:45AM CDT 5/26/26 Duration: 96 Minutes Technician\(s\): Tim B & Octavia G Review Date: 5/26/26 Brief Summary: Device lost connection briefly, no indication of any power alarms.
Critical May 25, 2026 Three Lakes School District - Router Unreachable | #2240508 18h 42m Three Lakes School District
Started May 25, 2026, 06:54 PM UTC· resolved May 26, 2026, 01:37 PM UTC
- investigating May 25, 2026, 06:54 PM UTC
The WiscNet NOC has lost access to our device for Three Lakes School District at 1:37pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1647. If you have any additional questions, please contact WiscNet NOC.
- investigating May 26, 2026, 07:49 AM UTC
We are continuing to investigate this issue.
- investigating May 26, 2026, 01:36 PM UTC
Hello, We see this site has restored as of 7:10 AM CDT 05/26/2026.
- resolved May 26, 2026, 01:37 PM UTC
This incident has been resolved.
- postmortem May 26, 2026, 01:38 PM UTC
Date & Time of Incident: 1:37 PM CDT 05/25/2026 Duration: 1,053 minutes Technician\(s\): Carter Review Date: 5/26/2026 Brief Summary: At 1:37 PM CDT 05/25/2026 we observed the device at the Three Lakes School District become unreachable. We then saw the device connectivity restore as of 7:10 AM CDT 05/26/2026.
Major May 22, 2026 Freedom School District Site Down | 2240050 4h 26m Freedom Area School District
Started May 22, 2026, 04:01 PM UTC· resolved May 22, 2026, 08:27 PM UTC
- investigating May 22, 2026, 04:01 PM UTC
Hello, The Wiscnet NOC observed alarms for low traffic at Freedom Area School District. Please verify power to your site and the network equipment. If you have any additional questions, please contact Wiscnet NOC. Thank you,
- resolved May 22, 2026, 08:27 PM UTC
Hello, The circuit had moved over to a grouped interface and is Operational.
- postmortem May 22, 2026, 08:28 PM UTC
Date & Time of Incident:` 5/22 9:26am` Duration:` N/A` Technician\(s\):` Marcus, Payton` Review Date: 5/22/26 Brief Summary: A fail over occurred between grouped interfaces, the circuit remains Operational.
Critical May 22, 2026 2239981 | River Ridge School District Down 2h 13m River Ridge School District
Started May 22, 2026, 10:01 AM UTC· resolved May 22, 2026, 12:14 PM UTC
- investigating May 22, 2026, 10:01 AM UTC
Hello, Starting at 4:41 am we observed a loss of connection to our onsite equipment. At this time we are requesting onsite power and equipment verification. Due to a policy change on GLS's side we are unable to open a ticket on your behalf. They can be contacted at 1.866.558.1920 and your site ID is 1304. You can open a ticket with them or give us consent to open a ticket on your behalf. Please reach out with any questions. Thank you,
- resolved May 22, 2026, 12:14 PM UTC
Hello, At this time we are seeing all services restored. Please reach out with any questions. Thank you,
Critical May 22, 2026 2239943 | Kiel Area School District down 3h 28m Kiel Area School District
Started May 22, 2026, 06:25 AM UTC· resolved May 22, 2026, 09:54 AM UTC
- investigating May 22, 2026, 06:25 AM UTC
Hello, Starting at 1:15 am we observed a loss of connection to our on site device for your circuit. At this time we are requesting onsite power and equipment verification. Due to a policy change within GLS we are unable to open a ticket on your behave. You can contact them at 1.866.558.1920 and use your site ID of 772 to open a ticket or give us consent to open a ticket on your behalf. Please reach out with any questions. Thank you,
- resolved May 22, 2026, 09:54 AM UTC
Hello, At this time we are seeing all services restored. Please reach out with any questions. Thank you,
- postmortem May 22, 2026, 03:00 PM UTC
The school district device restored.
Critical May 22, 2026 outage - Wisconsin Heights School District - Down 3h 2m Wisconsin Heights School District
Started May 22, 2026, 06:00 AM UTC· resolved May 22, 2026, 09:02 AM UTC
- investigating May 22, 2026, 06:00 AM UTC
We are currently investigating. GLS has requested the customer open a ticket with them directly. While we investigate are you able to verify connectivity to the equipment and power? Thank you
- resolved May 22, 2026, 09:02 AM UTC
This incident has been resolved.
Critical May 21, 2026 Whitefish Bay Dominican HS device unreachable | 2239706 52m Whitefish Bay Dominican High School
Started May 21, 2026, 04:39 PM UTC· resolved May 21, 2026, 05:31 PM UTC
- investigating May 21, 2026, 04:39 PM UTC
The WiscNet NOC has lost access to our device for Whitefish Bay Dominican HS on 5/21 at 11:26 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC.
- monitoring May 21, 2026, 05:31 PM UTC
We see device connectivity restored as of 12:25 CT. Please reach out if you experience any lingering issues.
- resolved May 21, 2026, 05:31 PM UTC
This incident has been resolved.
- postmortem May 21, 2026, 05:32 PM UTC
Date & Time of Incident: 5/21 11:26 - 12:25 CT Duration: 11:26 - 12:25 CT Technician\(s\): Jake Review Date: 5/21 Brief Summary: At 11:26 AM today we observed the device at the Whitefish Bay Dominican HS become unreachable. We then saw device connectivity restore as of 12:25 CT.
Critical May 21, 2026 Outage | Plum City School District Down | 2239519 2h 28m Plum City School District
Started May 21, 2026, 08:37 AM UTC· resolved May 21, 2026, 11:06 AM UTC
- investigating May 21, 2026, 08:37 AM UTC
GLS has requested that plum city opens a ticket with them directly. While we investigate further, please verify connectivity to on site equipment and that power is also to the equipment.
- resolved May 21, 2026, 11:06 AM UTC
This incident has been resolved.
Critical May 21, 2026 ShellLake School District Down - 2239437 2h 10m Shell Lake School District
Started May 21, 2026, 12:35 AM UTC· resolved May 21, 2026, 02:45 AM UTC
- investigating May 21, 2026, 12:35 AM UTC
Hello, At 7:14 pm CST we saw this circuit go down. We are seeing power outages in the area. Can you confirm power at the site? Thanks,
- resolved May 21, 2026, 02:45 AM UTC
Hello, We saw the power outage clear and the site restore. Please check the equipment at the site and let us know if you have any questions. Thanks,
- postmortem May 21, 2026, 02:45 AM UTC
Power outage caused the circuit to go down. Power came back and the site services restored.
Critical May 20, 2026 Prairie du Chien Area School District Router Unreachable | #2239376 27m Prairie du Chien Area School District
Started May 20, 2026, 08:00 PM UTC· resolved May 20, 2026, 08:28 PM UTC
- investigating May 20, 2026, 08:00 PM UTC
The WiscNet NOC has lost access to our device for Prairie Du Chien School District at 2:14pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1381. If you have any additional questions, please contact WiscNet NOC.
- resolved May 20, 2026, 08:28 PM UTC
Hello, The WiscNet NOC observed all alarms clear at 3:02pm and we regained access to our router onsite. Our router has an uptime of 27 days.
- postmortem May 20, 2026, 08:31 PM UTC
Date & Time of Incident:` 5/20/26 2:14pm ` Duration:` 48 minutes` Technician\(s\):` Payton F ` Review Date: 5/20/26 Brief Summary: Wiscnet lost access to our router onsite, and after restoral we observe an uptime of 27 days.
Major May 19, 2026 Ashwaubenon Village Interface Traffic Alarms | #2238729 1d 1h Village of Ashwaubenon
Started May 19, 2026, 04:27 PM UTC· resolved May 20, 2026, 05:46 PM UTC
- investigating May 19, 2026, 04:27 PM UTC
Hello, At 10:12am, the Wiscnet NOC observed alarms for an upstream connection going down, and were able to verify through a redundant connection that the site router is up, but one of the two connections is down. We are reaching out to our local exchange carrier for further troubleshooting.
- investigating May 19, 2026, 05:35 PM UTC
Hello, The WiscNet NOC is observing good light transmit levels from Depere and Ashwaubenon, but are not receiving light on either end. We have engaged our Local Exchange Carrier, and they are investigating.
- resolved May 20, 2026, 05:46 PM UTC
Hello, The observed alarms were due to fiber being temporarily moved, and services are functioning properly.
- postmortem May 20, 2026, 05:47 PM UTC
Date & Time of Incident:`5/19/26 @ 10:12am ` Duration:` 0 minutes ` Technician\(s\):` Payton F ` Review Date: 5/20/2026 Brief Summary: Fiber was moved, causing traffic alarms. Services remained functional.
Critical May 19, 2026 2238637 | Owen-Withee School District | Down 1h 25m Owen-Withee School District
Started May 19, 2026, 01:13 PM UTC· resolved May 19, 2026, 02:39 PM UTC
- investigating May 19, 2026, 01:13 PM UTC
Hello, We see the connection for the Owen Withee School down, and we are investigating further. Please reach out and let us know if power is verified onsite.
- identified May 19, 2026, 01:41 PM UTC
Hello, The last mile provider has an on-going network event in the area of Owen Withee Wisconsin and is currently investigating.
- resolved May 19, 2026, 02:39 PM UTC
The provider stated the network event has been resolved, and traffic has returned to normal amounts.
- postmortem May 19, 2026, 02:40 PM UTC
The provider had a network outage that cleared at 5/19/2026 9:26:03 AM. Logs indicate no port bounces
Notice May 19, 2026 2238602 | Genoa City J2 School District Flapping 3d 2h Genoa City J2 School District
Started May 19, 2026, 10:51 AM UTC· resolved May 22, 2026, 01:41 PM UTC
- investigating May 19, 2026, 10:51 AM UTC
Hello, We are reaching out because we have observed the device we monitor at Genoa City J2 School District flapping intermittently throughout the night. The device is up and passing traffic at this time. Due to a policy change, we are not able to open a ticket with GLS to investigate without the consent of the customer. If you are interested in opening an investigation into this issue, please reach out to GLS using 1.866.558.1920. Below is the Site ID: Genoa City J2 School District - 400991 Thank you,
- investigating May 19, 2026, 02:08 PM UTC
Hello, Logs on our router indicate the device is continually rebooting. We have escalated this ticket to our engineering team, are you aware of any power or UPS issues that might be causing the reboots?
- identified May 19, 2026, 05:41 PM UTC
Hello, After the report of the ASR920 making internal noises and no LED alarms, we are working on configuring a replacement.
- resolved May 22, 2026, 01:41 PM UTC
Hello, We have replaced the ASR920, and will continue to monitor.
- postmortem May 22, 2026, 01:44 PM UTC
Date & Time of Incident:` 5/19/26 5:39pm ` Duration:` 1 day, 23 hours ` Technician\(s\):` Devin H, Payton F ` Review Date: 5/22/26 Brief Summary: Flapping was observed on the site router, and the router was replaced. Root Cause: Faulty Equipment
Critical May 19, 2026 2238560 | Jackson County Down 4h 50m Jackson County
Started May 19, 2026, 06:42 AM UTC· resolved May 19, 2026, 11:33 AM UTC
- investigating May 19, 2026, 06:42 AM UTC
Hello, Starting at 1:24 am we lost connection to our onsite equipment. Our provider has informed us that this is impacted by a maintenance that are preforming. The window ends at 6 am. We will follow up after the window to confirm your service is restored and the maintenance is complete. Thank you,
- resolved May 19, 2026, 11:33 AM UTC
Hello, At this time the maintenance has been completed. Thank you,
Notice May 19, 2026 2238534 | Almond-Bandcroft School District Down 1h 9m Almond-Bancroft School District
Started May 19, 2026, 06:25 AM UTC· resolved May 19, 2026, 07:34 AM UTC
- investigating May 19, 2026, 06:25 AM UTC
Hello, Starting at 1:06AM CDT we observed a loss of connection to our hand of devices for your circuit at the Almond-Bandcroft School District. At this time we are requesting onsite power and equipment verification. Due to a policy change within GLS we are unable to open a ticket with out your consent. They can be contacted at 1.866.558.1920. You can open a ticket with them, below are the site ID's. Please reach out with any questions.
- resolved May 19, 2026, 07:34 AM UTC
Hello, Alarms have cleared and services are now restored. Please reach out if you have any questions. Thank you
- postmortem May 19, 2026, 07:35 AM UTC
Alarms cleared on this at 2:31AM CDT and traffic is now passing as expected. Issue cleared before isolation.
Critical May 19, 2026 2238523 | Multiple sites down 6h 51m Frederic School District, Saint Croix Central School District, Wrightstown Community School District, Webster School District
Started May 19, 2026, 05:34 AM UTC· resolved May 19, 2026, 12:26 PM UTC
- investigating May 19, 2026, 05:34 AM UTC
Hello, Starting at 12:15 am we observed a loss of connection to our hand of devices for your circuits. At this time we are requesting onsite power and equipment verification. Due to a policy change within GLS we are unable to open a ticket with out your consent. They can be contacted at 1.866.558.1920. You can open a ticket with them, below are the site ID's. Please reach out with any questions. Frederic School District: 517 Saint Croix Central School District: 609 Webster School District: 1806 Wrightstown Community School District: 1897 Thank you,
- resolved May 19, 2026, 12:26 PM UTC
Hello, At this time we are seeing all alarms cleared and services restored. Please reach out with any questions. Thank you,
Major May 18, 2026 Outage | Genoa City J2 School District flapping | 2238074 5h 44m Genoa City J2 School District
Started May 18, 2026, 09:30 AM UTC· resolved May 18, 2026, 03:15 PM UTC
- investigating May 18, 2026, 09:30 AM UTC
We are currently looking into this issue. While we investigate are you able to verify if there are any power or cable connectivity issues? Thank you
- resolved May 18, 2026, 03:15 PM UTC
We have now seen services up and stable for the past several hours. Upon further review, the router on-site lost power multiple times last night, causing the outage.
- postmortem May 18, 2026, 03:15 PM UTC
Date & Time of Incident: 5/18/26 1:02AM Duration: Multiple bounces, first down at 1:02AM CDT up since 5:29AM CDT. Technician\(s\): Octavia G, Tim B Review Date: 5/18/26 Brief Summary: Power issues at the site caused the device to loose power several times throughout the early morning.