WiscNet incident

2238602 | Genoa City J2 School District Flapping

Notice Resolved View vendor source →

WiscNet experienced a notice incident on May 19, 2026 affecting Genoa City J2 School District, lasting 3d 2h. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 10:51 AM UTC
Resolved
May 22, 2026, 01:41 PM UTC
Duration
3d 2h
Detected by Pingoru
May 19, 2026, 10:51 AM UTC

Affected components

Genoa City J2 School District

Update timeline

  1. investigating May 19, 2026, 10:51 AM UTC

    Hello, We are reaching out because we have observed the device we monitor at Genoa City J2 School District flapping intermittently throughout the night. The device is up and passing traffic at this time. Due to a policy change, we are not able to open a ticket with GLS to investigate without the consent of the customer. If you are interested in opening an investigation into this issue, please reach out to GLS using 1.866.558.1920. Below is the Site ID: Genoa City J2 School District - 400991 Thank you,

  2. investigating May 19, 2026, 02:08 PM UTC

    Hello, Logs on our router indicate the device is continually rebooting. We have escalated this ticket to our engineering team, are you aware of any power or UPS issues that might be causing the reboots?

  3. identified May 19, 2026, 05:41 PM UTC

    Hello, After the report of the ASR920 making internal noises and no LED alarms, we are working on configuring a replacement.

  4. resolved May 22, 2026, 01:41 PM UTC

    Hello, We have replaced the ASR920, and will continue to monitor.

  5. postmortem May 22, 2026, 01:44 PM UTC

    Date & Time of Incident:` 5/19/26 5:39pm ` Duration:` 1 day, 23 hours ` Technician\(s\):` Devin H, Payton F ` Review Date: 5/22/26 Brief Summary: Flapping was observed on the site router, and the router was replaced. Root Cause: Faulty Equipment