WiscNet incident

Three Lakes School District - Router Unreachable | #2240508

Critical Resolved View vendor source →

WiscNet experienced a critical incident on May 25, 2026 affecting Three Lakes School District, lasting 18h 42m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 06:54 PM UTC
Resolved
May 26, 2026, 01:37 PM UTC
Duration
18h 42m
Detected by Pingoru
May 25, 2026, 06:54 PM UTC

Affected components

Three Lakes School District

Update timeline

  1. investigating May 25, 2026, 06:54 PM UTC

    The WiscNet NOC has lost access to our device for Three Lakes School District at 1:37pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1647. If you have any additional questions, please contact WiscNet NOC.

  2. investigating May 26, 2026, 07:49 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 26, 2026, 01:36 PM UTC

    Hello, We see this site has restored as of 7:10 AM CDT 05/26/2026.

  4. resolved May 26, 2026, 01:37 PM UTC

    This incident has been resolved.

  5. postmortem May 26, 2026, 01:38 PM UTC

    Date & Time of Incident: 1:37 PM CDT 05/25/2026 Duration: 1,053 minutes Technician\(s\): Carter Review Date: 5/26/2026 Brief Summary: At 1:37 PM CDT 05/25/2026 we observed the device at the Three Lakes School District become unreachable. We then saw the device connectivity restore as of 7:10 AM CDT 05/26/2026.