WiscNet incident
Ashwaubenon Village Interface Traffic Alarms | #2238729
Resolved after 1 day 1 hour, affecting Village of Ashwaubenon, on May 19, 2026.
Date & Time of Incident:`5/19/26 @ 10:12am ` Duration:` 0 minutes ` Technician\(s\):` Payton F ` Review Date: 5/20/2026 Brief Summary: Fiber was moved, causing traffic alarms. Services remained functional.
Affected components
Update timeline
- investigating May 19, 2026, 04:27 PM UTC
Hello, At 10:12am, the Wiscnet NOC observed alarms for an upstream connection going down, and were able to verify through a redundant connection that the site router is up, but one of the two connections is down. We are reaching out to our local exchange carrier for further troubleshooting.
- investigating May 19, 2026, 05:35 PM UTC
Hello, The WiscNet NOC is observing good light transmit levels from Depere and Ashwaubenon, but are not receiving light on either end. We have engaged our Local Exchange Carrier, and they are investigating.
- resolved May 20, 2026, 05:46 PM UTC
Hello, The observed alarms were due to fiber being temporarily moved, and services are functioning properly.
- postmortem May 20, 2026, 05:47 PM UTC
Date & Time of Incident:`5/19/26 @ 10:12am ` Duration:` 0 minutes ` Technician\(s\):` Payton F ` Review Date: 5/20/2026 Brief Summary: Fiber was moved, causing traffic alarms. Services remained functional.
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