White Label Communications Outage History
White Label Communications degraded · 2 active incidents View live status →Pingoru has recorded 53 incidents for White Label Communications: 14 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 13 of 744 (2%) |
| June 2026 | 5 | 55 of 720 (8%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 1 of 744 (0%) |
| September 2026 | 1 | 13 of 720 (2%) |
| October 2026 | 3 | 94 of 522 (18%) |
Incidents, newest first
Notice October 17, 2026 Boomea Call Center Issues 2d 4h Outbound Calling, Call Center
Started Oct 17, 2026, 01:53 PM UTC· resolved Oct 19, 2026, 06:02 PM UTC
- investigating Oct 17, 2026, 01:53 PM UTC
Hello Partners, We are aware of an issue with the Boomea Call Center where an agent is not able to login/out of the call center after last night's maintenance to upgrade the platform to 5.4. We are actively working on this with our vendor to resolve the issue. There is a temporary workaround to use a ring group strategy rather than queues until this is fixed.
- identified Oct 17, 2026, 02:26 PM UTC
Hello Partners, We are continuing to work with our vendor to resolve the issue. We have identified the issue is only occurring with the Boomea desktop client. An agent logging in to the queue using a desk phone or softphone client will work. Issues being reported and currently investigating: Agent Login/out Click 2 Call Quick Call My Phone Page Further updates will be provided shortly. Regards, WLC Management
- identified Oct 17, 2026, 04:00 PM UTC
Hello Partners, Most of the issues with Boomea have been resolved. We have had a couple of reports where call transfers are failing. We are currently reviewing and continuing to work with engineering and the vendor on this matter. Regards, WLC Management
- identified Oct 17, 2026, 07:48 PM UTC
Hello Partners, At this time, the engineering team is still working to resolve the issue. Regards, WLC Management
- identified Oct 18, 2026, 01:08 AM UTC
Hello Partners, Engineering is continuing to investigate the issue. They believe this may be affecting a small set of customers using Allworx PBX. They are still in the process of coming up with a resolution. If you have any customers experiencing any issues outside of this, please contact support so we can investigate. Further updates will be provided tomorrow morning starting at 9AM. Regards, WLC Management
- identified Oct 18, 2026, 03:25 PM UTC
Hello Partners, Engineering has deployed a patch to our staging environment, and we are currently testing to verify this fixes the issue with the Allworx PBX and does not affect anything else after we deploy this to production. We expect all of our testing to be completed by late afternoon. We'll have another update then to advise if this patch can be deployed to production. Regards, WLC Management
- monitoring Oct 18, 2026, 09:25 PM UTC
Hello Partners, Engineering has completed rolling out a patch, which fixed an issue with the Allworx transfer interop problem. We will monitor over the next 24 hours to make sure no further issues come up. If you are experiencing any issues, please let support know. Regards, WLC Management
- resolved Oct 19, 2026, 06:02 PM UTC
The maintenance is complete and issues that arose over the weekend have been addressed. If you have an agent not behaving correctly, please have them log out first. If you have any issues, please reach out to the support team. Regards, WLC Management
Minor September 16, 2026 Boomea Call center and Queue routing 12h 59m Call Center
Started Sep 16, 2026, 01:34 PM UTC· resolved Sep 17, 2026, 02:33 AM UTC
- investigating Sep 16, 2026, 01:34 PM UTC
We are currently investigating an issue impacting the boomea call center console and Queue calls.
- investigating Sep 16, 2026, 03:01 PM UTC
We are continuing to investigate the issue.
- investigating Sep 16, 2026, 04:03 PM UTC
We are continuing to investigate the issues. If you are experiencing issues, please have all queue agents log out using the Star codes to start a fresh session. *62 log out *60 Log in *61 Set ready If you are having continued issues, please report your impacted customers to [email protected]
- identified Sep 16, 2026, 05:30 PM UTC
The issue has been identified and a fix is being worked on. If you have agents unable to log in at this time please provide the account and impacted users to the support team.
- monitoring Sep 16, 2026, 06:33 PM UTC
The support team has an available correction for any partners still experiencing issues with the call center. Please contact [email protected] for assistance.
- monitoring Sep 16, 2026, 08:19 PM UTC
We are seeing service restored. If you are still having issues with any agents, please contact support. We will be performing queue restarts this evening. If you have any questions, please contact us.
- resolved Sep 17, 2026, 02:33 AM UTC
This incident is being noted as resolved. Please contact support if there are any continued issues.
Notice August 21, 2026 UI/UX update reloads – Web Portal
Started Aug 21, 2026, 12:13 PM UTC· resolved Aug 21, 2026, 12:13 PM UTC
- resolved Aug 21, 2026, 12:13 PM UTC
With the new ui release, some users are experiencing a one-time sign-in issue where the login page spins but does not load. This is a local cache issue. Use CTRL+F5 to reload the page and clear cache. Login should then work as expected. If CTRL+F5 does not work, open an incognito window of the browser and login there. If you continue to have issues, please reach out to support.
Minor August 18, 2026 HTTPS Fax server interruption. 42m Fax
Started Aug 18, 2026, 06:38 PM UTC· resolved Aug 18, 2026, 07:21 PM UTC
- investigating Aug 18, 2026, 06:38 PM UTC
We are currently investigating an issue with the faxback HTTPS fax server.
- identified Aug 18, 2026, 06:42 PM UTC
The issue has been identified, and the service has been restarted. Observing normal behavior has returned.
- monitoring Aug 18, 2026, 06:44 PM UTC
The fix has been implimented and service has been confirmed restored. Moving to monitoring.
- resolved Aug 18, 2026, 07:21 PM UTC
This incident has been resolved.
Notice June 22, 2026 Call completion failures and degradation 8h 2m Registration, Inbound Calling, Outbound Calling
Started Jun 22, 2026, 07:21 PM UTC· resolved Jun 23, 2026, 03:23 AM UTC
- identified Jun 22, 2026, 07:21 PM UTC
We have identified a similar issue that necessitates a failover of the LAS zone. Failover has been initiated. If you're having ongoing issues, please reach out to the support team.
- monitoring Jun 22, 2026, 08:45 PM UTC
We continue to monitor the health of the system in its failed over state. LAS zone will be restored to full service this evening.
- resolved Jun 23, 2026, 03:23 AM UTC
The LAS zone has been returned to normal operation. Calls are completing normally at this time in all 3 zones.
Minor June 18, 2026 Intermittent inbound queue call impartment 3h 17m Call Center
Started Jun 18, 2026, 05:25 PM UTC· resolved Jun 18, 2026, 08:42 PM UTC
- investigating Jun 18, 2026, 05:25 PM UTC
We are currently investigating an intermittent issue with inbound queue calls not being offered to available agents. Engineering is actively investigating the issue. If you are experiencing any issues, please open a ticket with [email protected]
- identified Jun 18, 2026, 06:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2026, 07:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 08:42 PM UTC
This incident has been resolved.
Minor June 17, 2026 Intermittent inbound queue call impairment 6h 32m Call Center
Started Jun 17, 2026, 07:48 PM UTC· resolved Jun 18, 2026, 02:20 AM UTC
- investigating Jun 17, 2026, 07:48 PM UTC
We are currently investigating an intermittent issue with inbound queue calls not being offered to available agents. Engineering is actively investigating the issue. If you are experiencing any issues, please open a ticket with [email protected]
- identified Jun 17, 2026, 08:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 17, 2026, 09:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 02:20 AM UTC
This incident has been resolved.
Minor June 16, 2026 Inbound Queue call offers. 18h 49m Call Center
Started Jun 16, 2026, 05:20 PM UTC· resolved Jun 17, 2026, 12:09 PM UTC
- investigating Jun 16, 2026, 05:20 PM UTC
We are currently investigating an intermittent issue with inbound queue calls not being offered to available agents. Engineering is actively investigating the issue. If you are experiencing any issues, please open a ticket with [email protected]
- identified Jun 16, 2026, 05:51 PM UTC
The issue has been identified, and we are working to implement a fix. If you are having ongoing issues, please let the support team know.
- monitoring Jun 16, 2026, 06:04 PM UTC
A fix has been implemented. Please contact support with any continued issues. We will continue to monitor.
- resolved Jun 17, 2026, 12:09 PM UTC
This incident has been resolved.
Major June 8, 2026 Atlas Web Portal Access. 18h 44m Web Portal
Started Jun 08, 2026, 06:40 PM UTC· resolved Jun 09, 2026, 01:24 PM UTC
- investigating Jun 08, 2026, 06:40 PM UTC
We are currently investigating an issue with accessing the Atlas Wed Portal.
- investigating Jun 08, 2026, 06:54 PM UTC
The Atlas web portal is operational. We are continuing to review the events.
- identified Jun 08, 2026, 07:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 08, 2026, 08:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 09, 2026, 01:24 PM UTC
This incident has been resolved.
Minor May 11, 2026 Inbound/Outbound call completion incident. 12h 33m Inbound Calling, Outbound Calling
Started May 11, 2026, 03:31 PM UTC· resolved May 12, 2026, 04:05 AM UTC
- investigating May 11, 2026, 03:31 PM UTC
We are currently investigating an issue with inbound and outbound call completion
- identified May 11, 2026, 04:41 PM UTC
The issue has been identified. Services at this time should be stable. We are working on a resolution at this time.
- identified May 11, 2026, 08:36 PM UTC
The Engineering team continues to work on the root cause. Service should still be stable at this time.
- monitoring May 12, 2026, 03:05 AM UTC
A fix has been implimented. All services are operational. We will continue to monitor.
- resolved May 12, 2026, 04:05 AM UTC
This incident has been resolved.
Minor December 22, 2025 Atlas Portal Degradation 1h 23m Web Portal
Started Dec 22, 2025, 03:03 PM UTC· resolved Dec 22, 2025, 04:26 PM UTC
- investigating Dec 22, 2025, 03:03 PM UTC
We are currently investigating an issue with accessing the Atlas portal.
- identified Dec 22, 2025, 03:22 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 22, 2025, 03:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 22, 2025, 04:26 PM UTC
This incident has been resolved.
Minor October 20, 2025 AWS portal impairment. 9h 16m Web Portal
Started Oct 20, 2025, 03:04 PM UTC· resolved Oct 21, 2025, 12:20 AM UTC
- identified Oct 20, 2025, 03:04 PM UTC
We are currently aware of an incident in AWS causing degraded portal performance. AWS is working to correct their issues.
- monitoring Oct 20, 2025, 10:04 PM UTC
AWS has implemented a fix and they are observing normal network traffic at this point. We will continue to monitor.
- resolved Oct 21, 2025, 12:20 AM UTC
AWS has noted this incident as resolved.
Minor August 18, 2025 Outbound call failures 6h 10m Inbound Calling, Outbound Calling
Started Aug 18, 2025, 02:51 PM UTC· resolved Aug 18, 2025, 09:01 PM UTC
- investigating Aug 18, 2025, 02:51 PM UTC
We are currently investigating an incident with outbound call failures.
- investigating Aug 18, 2025, 03:23 PM UTC
We are seeing some intermittent inbound issues as well with routing, The team is continuing to investigate.
- identified Aug 18, 2025, 03:59 PM UTC
The issue has been identified. Call processing is currently stable.
- monitoring Aug 18, 2025, 06:27 PM UTC
A fix has been implimented and we are monitoring for continued stability.
- resolved Aug 18, 2025, 09:01 PM UTC
This incident has been resolved.
Minor July 14, 2025 Account creation failures 3h 5m Web Portal
Started Jul 14, 2025, 04:16 PM UTC· resolved Jul 14, 2025, 07:21 PM UTC
- identified Jul 14, 2025, 04:16 PM UTC
The Support and Engineering teams have identified an issue with new account generation and the conversion of quotes to create new accounts. We are working on a solution at this time.
- monitoring Jul 14, 2025, 05:40 PM UTC
A fix has been implimented and we are currently monitoring for any further errors.
- resolved Jul 14, 2025, 07:21 PM UTC
This incident has been resolved.
Notice July 11, 2025 Pennsylvania PSAP intermittent outage Notification 39m
Started Jul 11, 2025, 08:23 PM UTC· resolved Jul 11, 2025, 09:02 PM UTC
- monitoring Jul 11, 2025, 08:23 PM UTC
The Pennsylvania Emergency Management Agency has sent out a statewide notice of an intermittent outage with the PA 911 system. Individuals experiencing issues contacting 911 are asked to contact their local 911 center via their non-emergency numbers. Please check your local county's social media and website for more information.
- resolved Jul 11, 2025, 09:02 PM UTC
This incident has been resolved.
Minor June 4, 2025 Grand Rapids based registration and calling issues 1h 59m Registration, Central, Inbound Calling, Outbound Calling
Started Jun 04, 2025, 03:06 PM UTC· resolved Jun 04, 2025, 05:05 PM UTC
- investigating Jun 04, 2025, 03:06 PM UTC
We are currently investigating an issue with calling and registration related to accounts homed in the Grand Rapids Data-center.
- identified Jun 04, 2025, 03:22 PM UTC
We have identified an issue with one of our Upstream providers, Lumen. We will be steering traffic around this upstream link while we work with the provider and resolve the issue.
- monitoring Jun 04, 2025, 03:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2025, 05:05 PM UTC
This incident has been resolved.
Minor May 9, 2025 Atlas reseller portal access 2h 41m Web Portal
Started May 09, 2025, 12:43 PM UTC· resolved May 09, 2025, 03:24 PM UTC
- investigating May 09, 2025, 12:43 PM UTC
We are currently investigating an issue with the reseller-level logins to the Atlas Portal. All Voice services are active at this time.
- investigating May 09, 2025, 01:13 PM UTC
We are continuing to investigate the issue. At this time please use the unbranded domains to access your portal. Support can provide you with the link if you do not know your unbranded domain.
- identified May 09, 2025, 02:18 PM UTC
The issue has been identified and we are seeing a positive response for branded URL access.
- monitoring May 09, 2025, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 09, 2025, 03:24 PM UTC
This incident has been resolved.
Minor March 3, 2025 CNAM Deliver 520 Error 3h 6m CNAM Delivery
Started Mar 03, 2025, 03:26 PM UTC· resolved Mar 03, 2025, 06:33 PM UTC
- investigating Mar 03, 2025, 03:26 PM UTC
We are currently working with our CNAM vendor to investigate an issue with SNAM delivery.
- identified Mar 03, 2025, 04:29 PM UTC
The issue has been identified and we are seeing CNAM delivery return to normal.
- monitoring Mar 03, 2025, 05:20 PM UTC
The carrier has a fix in place, and we are monitoring for stability at this time.
- resolved Mar 03, 2025, 06:33 PM UTC
The carrier is noting that this issue has been resolved at this time.
Minor February 21, 2025 Boomea Application Connectivity 48m UC Client
Started Feb 21, 2025, 08:10 PM UTC· resolved Feb 21, 2025, 08:59 PM UTC
- investigating Feb 21, 2025, 08:10 PM UTC
We are currently investigating an issue involving the Boome UC client. All voice services are active at this time. Only the boomea application is Impacted.
- identified Feb 21, 2025, 08:17 PM UTC
The Development team and Engineering teams have identified the issue are are monitoring services being restored.
- monitoring Feb 21, 2025, 08:26 PM UTC
A fix has been implemented and we are currently monitoring for stability.
- resolved Feb 21, 2025, 08:59 PM UTC
This incident is being marked Resolved at this time.