White Label Communications incident
Inbound/Outbound call completion incident.
Resolved after 12 hours 33 minutes, affecting Inbound Calling and Outbound Calling, on May 11, 2026.
A fix has been implimented. All services are operational. We will continue to monitor.
Affected components
Update timeline
- investigating May 11, 2026, 03:31 PM UTC
We are currently investigating an issue with inbound and outbound call completion
- identified May 11, 2026, 04:41 PM UTC
The issue has been identified. Services at this time should be stable. We are working on a resolution at this time.
- identified May 11, 2026, 08:36 PM UTC
The Engineering team continues to work on the root cause. Service should still be stable at this time.
- monitoring May 12, 2026, 03:05 AM UTC
A fix has been implimented. All services are operational. We will continue to monitor.
- resolved May 12, 2026, 04:05 AM UTC
This incident has been resolved.
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