White Label Communications incident

Inbound/Outbound call completion incident.

Minor Resolved View vendor source →

White Label Communications experienced a minor incident on May 11, 2026 affecting Inbound Calling and Outbound Calling, lasting 12h 33m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 03:31 PM UTC
Resolved
May 12, 2026, 04:05 AM UTC
Duration
12h 33m
Detected by Pingoru
May 11, 2026, 03:31 PM UTC

Affected components

Inbound CallingOutbound Calling

Update timeline

  1. investigating May 11, 2026, 03:31 PM UTC

    We are currently investigating an issue with inbound and outbound call completion

  2. identified May 11, 2026, 04:41 PM UTC

    The issue has been identified. Services at this time should be stable. We are working on a resolution at this time.

  3. identified May 11, 2026, 08:36 PM UTC

    The Engineering team continues to work on the root cause. Service should still be stable at this time.

  4. monitoring May 12, 2026, 03:05 AM UTC

    A fix has been implimented. All services are operational. We will continue to monitor.

  5. resolved May 12, 2026, 04:05 AM UTC

    This incident has been resolved.