Resolved after 3 hours 5 minutes, affecting Web Portal, on July 14, 2025.
A fix has been implimented and we are currently monitoring for any further errors.
Affected components
Web Portal
Update timeline
- identified Jul 14, 2025, 04:16 PM UTC
The Support and Engineering teams have identified an issue with new account generation and the conversion of quotes to create new accounts. We are working on a solution at this time.
- monitoring Jul 14, 2025, 05:40 PM UTC
A fix has been implimented and we are currently monitoring for any further errors.
- resolved Jul 14, 2025, 07:21 PM UTC
This incident has been resolved.
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Amazon Web Services