White Label Communications incident

Intermittent inbound queue call impartment

Minor Ongoing View vendor source →

White Label Communications is currently experiencing a minor incident affecting Call Center, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 18, 2026, 05:25 PM UTC
Resolved
Ongoing
Duration
● 2h 39m
Detected by Pingoru
Jun 18, 2026, 05:25 PM UTC

Affected components

Call Center

Update timeline

  1. investigating Jun 18, 2026, 05:25 PM UTC

    We are currently investigating an intermittent issue with inbound queue calls not being offered to available agents. Engineering is actively investigating the issue. If you are experiencing any issues, please open a ticket with [email protected]

  2. identified Jun 18, 2026, 06:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 18, 2026, 07:18 PM UTC

    A fix has been implemented and we are monitoring the results.