White Label Communications incident
Intermittent inbound queue call impartment
Minor Vendor's status page →
Resolved after 3 hours 17 minutes, affecting Call Center, on June 18, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Call Center
Update timeline
- investigating Jun 18, 2026, 05:25 PM UTC
We are currently investigating an intermittent issue with inbound queue calls not being offered to available agents. Engineering is actively investigating the issue. If you are experiencing any issues, please open a ticket with [email protected]
- identified Jun 18, 2026, 06:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2026, 07:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 08:42 PM UTC
This incident has been resolved.
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