Is White Label Communications down?
Last checked 3m agoNo incidents right now.
White Label Communications is operational right now. Last checked 3m ago; the most recent incident resolved 1d ago.
Real-time White Label Communications status, recent outages, and incident history — pulled directly from White Label Communications's official status page at https://www.whitelabelstatus.com every 5 minutes. Pingoru tracks 31 White Label Communications services and has captured 14 incidents in the last 90 days (99.89% uptime). Get email, Slack, Discord, or webhook alerts the moment White Label Communications reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Call Center
Timeline · 7 updates
- investigating · Sep 16, 2026, 01:34 PM UTC
We are currently investigating an issue impacting the boomea call center console and Queue calls.
- investigating · Sep 16, 2026, 03:01 PM UTC
We are continuing to investigate the issue.
- investigating · Sep 16, 2026, 04:03 PM UTC
We are continuing to investigate the issues. If you are experiencing issues, please have all queue agents log out using the Star codes to start a fresh session. *62 log out *60 Log in *61 Set ready If you are having continued issues, please report your impacted customers to [email protected]
- identified · Sep 16, 2026, 05:30 PM UTC
The issue has been identified and a fix is being worked on. If you have agents unable to log in at this time please provide the account and impacted users to the support team.
- monitoring · Sep 16, 2026, 06:33 PM UTC
The support team has an available correction for any partners still experiencing issues with the call center. Please contact [email protected] for assistance.
- monitoring · Sep 16, 2026, 08:19 PM UTC
We are seeing service restored. If you are still having issues with any agents, please contact support. We will be performing queue restarts this evening. If you have any questions, please contact us.
- resolved · Sep 17, 2026, 02:33 AM UTC
This incident is being noted as resolved. Please contact support if there are any continued issues.
Latest: This incident is being noted as resolved. Please contact support if there are any continued issues.
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- Web Portal
Timeline · 1 update
- resolved · Aug 21, 2026, 12:13 PM UTC
With the new ui release, some users are experiencing a one-time sign-in issue where the login page spins but does not load. This is a local cache issue. Use CTRL+F5 to reload the page and clear cache. Login should then work as expected. If CTRL+F5 does not work, open an incognito window of the browser and login there. If you continue to have issues, please reach out to support.
Latest: With the new ui release, some users are experiencing a one-time sign-in issue where the login page spins but does not load. This is a local cache issue. Use CTRL+F5 to reload the p…
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- Fax
Timeline · 4 updates
- investigating · Aug 18, 2026, 06:38 PM UTC
We are currently investigating an issue with the faxback HTTPS fax server.
- identified · Aug 18, 2026, 06:42 PM UTC
The issue has been identified, and the service has been restarted. Observing normal behavior has returned.
- monitoring · Aug 18, 2026, 06:44 PM UTC
The fix has been implimented and service has been confirmed restored. Moving to monitoring.
- resolved · Aug 18, 2026, 07:21 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- RegistrationInbound CallingOutbound Calling
Timeline · 3 updates
- identified · Jun 22, 2026, 07:21 PM UTC
We have identified a similar issue that necessitates a failover of the LAS zone. Failover has been initiated. If you're having ongoing issues, please reach out to the support team.
- monitoring · Jun 22, 2026, 08:45 PM UTC
We continue to monitor the health of the system in its failed over state. LAS zone will be restored to full service this evening.
- resolved · Jun 23, 2026, 03:23 AM UTC
The LAS zone has been returned to normal operation. Calls are completing normally at this time in all 3 zones.
Latest: The LAS zone has been returned to normal operation. Calls are completing normally at this time in all 3 zones.
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- Boomea Call center and Queue routing ResolvedStarted Sep 16, 2026, 01:34 PM UTC · Resolved Sep 17, 2026, 02:33 AM UTC · 12h 59m
- UI/UX update reloads ResolvedStarted Aug 21, 2026, 12:13 PM UTC · Resolved Aug 21, 2026, 12:13 PM UTC · —
- HTTPS Fax server interruption. ResolvedStarted Aug 18, 2026, 06:38 PM UTC · Resolved Aug 18, 2026, 07:21 PM UTC · 42m
- Started Jun 22, 2026, 07:21 PM UTC · Resolved Jun 23, 2026, 03:23 AM UTC · 8h 2m