White Label Communications incident
Grand Rapids based registration and calling issues
Minor Vendor's status page →
Resolved after 1 hour 59 minutes, affecting Registration and Central and 1 more, on June 4, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
RegistrationCentralInbound CallingOutbound Calling
Update timeline
- investigating Jun 04, 2025, 03:06 PM UTC
We are currently investigating an issue with calling and registration related to accounts homed in the Grand Rapids Data-center.
- identified Jun 04, 2025, 03:22 PM UTC
We have identified an issue with one of our Upstream providers, Lumen. We will be steering traffic around this upstream link while we work with the provider and resolve the issue.
- monitoring Jun 04, 2025, 03:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2025, 05:05 PM UTC
This incident has been resolved.
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