White Label Communications incident
Boomea Call center and Queue routing
Resolved after 12 hours 59 minutes, affecting Call Center, on September 16, 2026.
This incident is being noted as resolved. Please contact support if there are any continued issues.
Affected components
Update timeline
- investigating Sep 16, 2026, 01:34 PM UTC
We are currently investigating an issue impacting the boomea call center console and Queue calls.
- investigating Sep 16, 2026, 03:01 PM UTC
We are continuing to investigate the issue.
- investigating Sep 16, 2026, 04:03 PM UTC
We are continuing to investigate the issues. If you are experiencing issues, please have all queue agents log out using the Star codes to start a fresh session. *62 log out *60 Log in *61 Set ready If you are having continued issues, please report your impacted customers to [email protected]
- identified Sep 16, 2026, 05:30 PM UTC
The issue has been identified and a fix is being worked on. If you have agents unable to log in at this time please provide the account and impacted users to the support team.
- monitoring Sep 16, 2026, 06:33 PM UTC
The support team has an available correction for any partners still experiencing issues with the call center. Please contact [email protected] for assistance.
- monitoring Sep 16, 2026, 08:19 PM UTC
We are seeing service restored. If you are still having issues with any agents, please contact support. We will be performing queue restarts this evening. If you have any questions, please contact us.
- resolved Sep 17, 2026, 02:33 AM UTC
This incident is being noted as resolved. Please contact support if there are any continued issues.
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