Resolved after 18 hours 49 minutes, affecting Call Center, on June 16, 2026.
A fix has been implemented. Please contact support with any continued issues. We will continue to monitor.
Affected components
Update timeline
- investigating Jun 16, 2026, 05:20 PM UTC
We are currently investigating an intermittent issue with inbound queue calls not being offered to available agents. Engineering is actively investigating the issue. If you are experiencing any issues, please open a ticket with [email protected]
- identified Jun 16, 2026, 05:51 PM UTC
The issue has been identified, and we are working to implement a fix. If you are having ongoing issues, please let the support team know.
- monitoring Jun 16, 2026, 06:04 PM UTC
A fix has been implemented. Please contact support with any continued issues. We will continue to monitor.
- resolved Jun 17, 2026, 12:09 PM UTC
This incident has been resolved.
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