White Label Communications incident

HTTPS Fax server interruption.

Resolved after 42 minutes, affecting Fax, on August 18, 2026.

monitoring Aug 18, 2026, 06:44 PM UTC

The fix has been implimented and service has been confirmed restored. Moving to monitoring.

Started
Aug 18, 2026, 06:38 PM UTC
Resolved
Aug 18, 2026, 07:21 PM UTC
Duration
42m
Detected by Pingoru
Aug 18, 2026, 06:38 PM UTC

Affected components

Fax

Update timeline

  1. investigating Aug 18, 2026, 06:38 PM UTC

    We are currently investigating an issue with the faxback HTTPS fax server.

  2. identified Aug 18, 2026, 06:42 PM UTC

    The issue has been identified, and the service has been restarted. Observing normal behavior has returned.

  3. monitoring Aug 18, 2026, 06:44 PM UTC

    The fix has been implimented and service has been confirmed restored. Moving to monitoring.

  4. resolved Aug 18, 2026, 07:21 PM UTC

    This incident has been resolved.

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