Resolved after 2 hours 41 minutes, affecting Web Portal, on May 9, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 09, 2025, 12:43 PM UTC
We are currently investigating an issue with the reseller-level logins to the Atlas Portal. All Voice services are active at this time.
- investigating May 09, 2025, 01:13 PM UTC
We are continuing to investigate the issue. At this time please use the unbranded domains to access your portal. Support can provide you with the link if you do not know your unbranded domain.
- identified May 09, 2025, 02:18 PM UTC
The issue has been identified and we are seeing a positive response for branded URL access.
- monitoring May 09, 2025, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 09, 2025, 03:24 PM UTC
This incident has been resolved.
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