White Label Communications experienced a minor incident on October 20, 2025 affecting Web Portal, lasting 9h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal
Update timeline
- identified Oct 20, 2025, 03:04 PM UTC
We are currently aware of an incident in AWS causing degraded portal performance. AWS is working to correct their issues.
- monitoring Oct 20, 2025, 10:04 PM UTC
AWS has implemented a fix and they are observing normal network traffic at this point. We will continue to monitor.
- resolved Oct 21, 2025, 12:20 AM UTC
AWS has noted this incident as resolved.