White Label Communications incident

Account creation failures

Minor Resolved View vendor source →

White Label Communications experienced a minor incident on July 14, 2025 affecting Web Portal, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 04:16 PM UTC
Resolved
Jul 14, 2025, 07:21 PM UTC
Duration
3h 5m
Detected by Pingoru
Jul 14, 2025, 04:16 PM UTC

Affected components

Web Portal

Update timeline

  1. identified Jul 14, 2025, 04:16 PM UTC

    The Support and Engineering teams have identified an issue with new account generation and the conversion of quotes to create new accounts. We are working on a solution at this time.

  2. monitoring Jul 14, 2025, 05:40 PM UTC

    A fix has been implimented and we are currently monitoring for any further errors.

  3. resolved Jul 14, 2025, 07:21 PM UTC

    This incident has been resolved.