White Label Communications incident

Outbound call failures

Minor Resolved View vendor source →

White Label Communications experienced a minor incident on August 18, 2025 affecting Inbound Calling and Outbound Calling, lasting 6h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 02:51 PM UTC
Resolved
Aug 18, 2025, 09:01 PM UTC
Duration
6h 10m
Detected by Pingoru
Aug 18, 2025, 02:51 PM UTC

Affected components

Inbound CallingOutbound Calling

Update timeline

  1. investigating Aug 18, 2025, 02:51 PM UTC

    We are currently investigating an incident with outbound call failures.

  2. investigating Aug 18, 2025, 03:23 PM UTC

    We are seeing some intermittent inbound issues as well with routing, The team is continuing to investigate.

  3. identified Aug 18, 2025, 03:59 PM UTC

    The issue has been identified. Call processing is currently stable.

  4. monitoring Aug 18, 2025, 06:27 PM UTC

    A fix has been implimented and we are monitoring for continued stability.

  5. resolved Aug 18, 2025, 09:01 PM UTC

    This incident has been resolved.