VTS Outage History

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VTS had 31 outages in the last 2 years totaling 4592h 47m of downtime, averaging 1.3 incidents per month.

There were 31 VTS outages since October 21, 2024 totaling 4592h 47m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.vts.com

Minor October 13, 2026

Rise Email Notifications

Detected by Pingoru
Oct 13, 2026, 02:08 PM UTC
Resolved
Oct 15, 2026, 03:19 PM UTC
Duration
2d 1h
Affected: Rise
Timeline · 4 updates
  1. investigating Oct 13, 2026, 02:08 PM UTC

    We have identified the root cause of the email notifications issue. We are evaluating full and partial resolution measures. We will have an update in 4 hours.

  2. investigating Oct 13, 2026, 05:03 PM UTC

    We have identified the root cause of the email notifications issue. We are continuing to evaluate full and partial resolution measures.

  3. investigating Oct 13, 2026, 09:33 PM UTC

    We have identified the root cause of the email notifications issue, and have implemented a comprehensive resolution. We have also implemented increased monitoring to identify any deviation from normal service levels.

  4. resolved Oct 15, 2026, 03:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 29, 2026

Degraded performance on Report downloads

Detected by Pingoru
Sep 29, 2026, 03:56 PM UTC
Resolved
Sep 29, 2026, 08:11 PM UTC
Duration
4h 15m
Affected: Lease
Timeline · 2 updates
  1. investigating Sep 29, 2026, 03:56 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 29, 2026, 08:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 14, 2026

Elevated Error Rates for Some Lease Abstraction Workflows

Detected by Pingoru
Sep 14, 2026, 05:47 PM UTC
Resolved
Sep 14, 2026, 07:12 PM UTC
Duration
1h 24m
Affected: Lease
Timeline · 6 updates
  1. investigating Sep 14, 2026, 05:47 PM UTC

    We are experiencing increased errors with Lease Abstraction comments and upload. We are currently working to resolve the error.

  2. investigating Sep 14, 2026, 05:52 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 14, 2026, 06:06 PM UTC

    We are continuing to investigate this issue.

  4. identified Sep 14, 2026, 06:06 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Sep 14, 2026, 06:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 14, 2026, 07:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 1, 2026

Increased Delays with Outbound Emails

Detected by Pingoru
Sep 01, 2026, 05:27 PM UTC
Resolved
Sep 01, 2026, 10:22 PM UTC
Duration
4h 55m
Affected: Emails
Timeline · 4 updates
  1. investigating Sep 01, 2026, 05:27 PM UTC

    We are experiencing delays with outbound emails from VTS Lease. We are currently working to resolve the issue.

  2. identified Sep 01, 2026, 07:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 01, 2026, 08:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 01, 2026, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 10, 2026

Gateway Time-out errors on Activate and Rise

Detected by Pingoru
Aug 10, 2026, 04:16 PM UTC
Resolved
Aug 10, 2026, 05:32 PM UTC
Duration
1h 15m
Affected: ActivateRise
Timeline · 3 updates
  1. investigating Aug 10, 2026, 04:16 PM UTC

    VTS is aware of an outage impacting Activate and Rise, and is actively investigating the issue. We will have an update within 60 minutes as more information becomes available.

  2. monitoring Aug 10, 2026, 05:00 PM UTC

    We have implemented temporary measures to mitigate the impact and to restore our services. But we are continuing to investigate the root cause. In the meantime, we will continue to monitor our systems to identify any deviation from normal service levels and will provide an update within the next 4 hours.

  3. resolved Aug 10, 2026, 05:32 PM UTC

    This incident has been resolved

Read the full incident report →

Major July 10, 2026

Some VTS Lease features are intermittently inaccessible.

Detected by Pingoru
Jul 10, 2026, 08:15 PM UTC
Resolved
Jul 11, 2026, 01:08 PM UTC
Duration
16h 52m
Affected: Lease
Timeline · 4 updates
  1. investigating Jul 10, 2026, 08:15 PM UTC

    We are currently investigating this issue.

  2. identified Jul 10, 2026, 09:07 PM UTC

    The issue relates to a third party service provider.

  3. monitoring Jul 10, 2026, 09:07 PM UTC

    Service has been restored. We will continue to monitor for any continued service interruptions.

  4. resolved Jul 11, 2026, 01:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 20, 2026

Service degradation impacting Market

Detected by Pingoru
Feb 20, 2026, 04:11 PM UTC
Resolved
Feb 20, 2026, 09:30 PM UTC
Duration
5h 18m
Affected: Market
Timeline · 2 updates
  1. investigating Feb 20, 2026, 04:11 PM UTC

    We are currently investigating the issue.

  2. resolved Feb 20, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 14, 2025

Activate app slow and users not able to log in or getting kicked out of the app

Detected by Pingoru
Nov 14, 2025, 04:24 PM UTC
Resolved
Nov 14, 2025, 07:36 PM UTC
Duration
3h 11m
Affected: SSO/LoginActivate
Timeline · 4 updates
  1. identified Nov 14, 2025, 04:24 PM UTC

    VTS is aware of a potential outage impacting Activate, and is actively investigating the issue.

  2. identified Nov 14, 2025, 04:28 PM UTC

    VTS is aware of a potential outage impacting Activate, and is actively investigating the issue. We will have an update within 60 minutes as more information becomes available.

  3. monitoring Nov 14, 2025, 05:04 PM UTC

    We have identified the root cause, and have implemented a permanent resolution to address the issue. We'll continue to monitor throughout the day.

  4. resolved Nov 14, 2025, 07:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 30, 2025

Service degradation impacting Activate

Detected by Pingoru
Oct 30, 2025, 04:37 PM UTC
Resolved
Oct 31, 2025, 04:29 PM UTC
Duration
23h 52m
Affected: Activate
Timeline · 4 updates
  1. investigating Oct 30, 2025, 04:37 PM UTC

    VTS is aware of a service degradation impacting Activate, and is actively investigating the issue. We will have an update within 60 minutes as more information becomes available.

  2. investigating Oct 30, 2025, 05:33 PM UTC

    VTS is aware of a service degradation that impacts Activate (app/web slowness, inability of Admins to manage Visitors through the Admin portal), and is actively investigating the issue. Through our monitoring, it appears services have resumed as normal as of ~12:40 pm EST. We will have a further update in 4 hours.

  3. investigating Oct 30, 2025, 08:57 PM UTC

    We have resolved this incident and are continuing to monitor for any service deviation.

  4. resolved Oct 31, 2025, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Degraded performance for Lease email notifications

Detected by Pingoru
Oct 20, 2025, 05:12 PM UTC
Resolved
Oct 20, 2025, 07:35 PM UTC
Duration
2h 23m
Affected: LeaseEmails
Timeline · 4 updates
  1. investigating Oct 20, 2025, 05:12 PM UTC

    VTS is aware of a potential degraded performance for Lease email notifications, and is actively investigating the issue. We will have an update shortly as more information becomes available.

  2. identified Oct 20, 2025, 05:18 PM UTC

    We have identified the root cause of this issue, and it is related to the AWS outage affecting a third party vendor used by Lease to send our emails. The AWS status can be reviewed at https://health.aws.amazon.com/health/status. We will have an update in 4 hours.

  3. identified Oct 20, 2025, 07:34 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Oct 20, 2025, 07:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Outage impacting Activate whitelabel apps for iPhone users

Detected by Pingoru
Oct 20, 2025, 02:07 PM UTC
Resolved
Oct 20, 2025, 07:35 PM UTC
Duration
5h 28m
Affected: Mobile AppsActivate
Timeline · 5 updates
  1. investigating Oct 20, 2025, 02:07 PM UTC

    VTS is aware of a potential outage impacting Activate whitelabel apps for iPhone users, and is actively investigating the issue. We will have an update within 60 minutes as more information becomes available.

  2. identified Oct 20, 2025, 03:00 PM UTC

    We have identified the root cause of this issue, and it is related to the AWS outage affecting a third party SDK used in the Activate apps. The AWS status can be reviewed at https://health.aws.amazon.com/health/status. We will have an update in 4 hours.

  3. identified Oct 20, 2025, 06:56 PM UTC

    We have identified the root cause of this issue. We are evaluating full and partial resolution measures while we await AWS outage recovery and the impacts to third party SDKs in use by the Activate app and affecting iPhone users.

  4. identified Oct 20, 2025, 07:32 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Oct 20, 2025, 07:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 13, 2025

Activate White-Label Login Failures

Detected by Pingoru
Aug 13, 2025, 06:03 PM UTC
Resolved
Aug 14, 2025, 02:59 PM UTC
Duration
20h 56m
Affected: SSO/Login
Timeline · 6 updates
  1. investigating Aug 13, 2025, 06:03 PM UTC

    VTS is aware of a potential outage impacting login to some Activate white-label apps, and is actively investigating the issue. We will have an update within 60 minutes as more information becomes available.

  2. monitoring Aug 13, 2025, 06:22 PM UTC

    We have identified the root cause of this issue. We are evaluating full and partial resolution measures. We will have an update in 4 hours.

  3. monitoring Aug 13, 2025, 06:42 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Aug 13, 2025, 07:55 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Aug 13, 2025, 11:05 PM UTC

    We have identified the root cause of this issue, and have implemented a comprehensive resolution. We have also implemented increased monitoring to identify any deviation from normal service levels. We will provide an update tomorrow.

  6. resolved Aug 14, 2025, 02:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 12, 2025

Degraded Activate Visitor Management Performance

Detected by Pingoru
Aug 12, 2025, 02:22 PM UTC
Resolved
Aug 12, 2025, 08:52 PM UTC
Duration
6h 29m
Affected: Activate
Timeline · 6 updates
  1. investigating Aug 12, 2025, 02:22 PM UTC

    VTS is aware of degraded performance affecting Visitor Management for Activate, and is actively investigating the issue. We will have an update within 60 minutes as more information becomes available.

  2. investigating Aug 12, 2025, 02:22 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 12, 2025, 03:42 PM UTC

    We have identified the root cause of this issue. We are evaluating full and partial resolution measures. We will have an update in 4 hours.

  4. monitoring Aug 12, 2025, 06:26 PM UTC

    We have identified the root cause of this issue. We are evaluating full and partial resolution measures. We will have an update in 4 hours.

  5. monitoring Aug 12, 2025, 08:27 PM UTC

    We have identified the root cause of this issue, and have implemented a comprehensive resolution. We have also implemented increased monitoring to identify any deviation from normal service levels. We will have an update in 4 hours.

  6. resolved Aug 12, 2025, 08:52 PM UTC

    We’re closing the incident, because we have identified the root cause, and have implemented a permanent resolution, and have monitored for a while and seen no deviations from normal.

Read the full incident report →

Critical June 23, 2025

Incident with Activate

Detected by Pingoru
Jun 23, 2025, 04:08 PM UTC
Resolved
Jun 23, 2025, 06:08 PM UTC
Duration
2h
Affected: Activate
Timeline · 5 updates
  1. investigating Jun 23, 2025, 04:08 PM UTC

    VTS is aware of a potential outage impacting Activate, and is actively investigating the issue.

  2. investigating Jun 23, 2025, 05:18 PM UTC

    We continue to investigate the root cause of this issue.

  3. identified Jun 23, 2025, 05:28 PM UTC

    We have identified the root cause and are implementing a fix

  4. monitoring Jun 23, 2025, 05:29 PM UTC

    We have implemented a fix and are seeing positive signs of recovery. We will continue closely monitoring.

  5. resolved Jun 23, 2025, 06:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 13, 2025

Issue with reporting and insights dashboards

Detected by Pingoru
Jun 13, 2025, 04:47 PM UTC
Resolved
Jun 16, 2025, 04:29 PM UTC
Duration
2d 23h
Affected: LeaseVTS DataActivateRise
Timeline · 2 updates
  1. identified Jun 13, 2025, 04:47 PM UTC

    We are currently experiencing intermittent issues with our reporting and insights dashboards due to third party service degradations. Our team is actively working to resolve the problem as quickly as possible. We appreciate your patience and will provide updates as we learn more.

  2. resolved Jun 16, 2025, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 3, 2025

Degraded performance

Detected by Pingoru
Jun 03, 2025, 08:34 AM UTC
Resolved
Jun 03, 2025, 10:08 AM UTC
Duration
1h 34m
Affected: Activate
Timeline · 6 updates
  1. investigating Jun 03, 2025, 08:34 AM UTC

    We are investigating reports of degraded performance in Activate

  2. investigating Jun 03, 2025, 08:34 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 03, 2025, 08:56 AM UTC

    This incident appears to also impact login functionality. We are continuing to investigate the root cause.

  4. investigating Jun 03, 2025, 09:15 AM UTC

    We have taken steps to mitigate some of the impact and are seeing some limited recovery in terms of app performance and login functionality. We continue to investigate the root cause.

  5. monitoring Jun 03, 2025, 09:57 AM UTC

    We have deployed several mitigations and are seeing positive signs of recovery. App performance and login functionality seems to have stabilized. We will continue closely monitoring.

  6. resolved Jun 03, 2025, 10:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2025

Third-party service provider incident

Detected by Pingoru
May 27, 2025, 02:23 PM UTC
Resolved
May 27, 2025, 03:14 PM UTC
Duration
51m
Affected: Activate
Timeline · 2 updates
  1. monitoring May 27, 2025, 02:23 PM UTC

    VTS is aware of a potential incident impacting Activate, and is actively investigating the issue with a third party service provider. We will have an update within 60 minutes as more information becomes available.

  2. resolved May 27, 2025, 03:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 9, 2025

Some users are unable to log in to VTS Activate using Auth0

Detected by Pingoru
May 09, 2025, 04:15 AM UTC
Resolved
May 10, 2025, 12:57 AM UTC
Duration
20h 41m
Affected: Activate
Timeline · 4 updates
  1. investigating May 09, 2025, 04:15 AM UTC

    We are investigating an issue affecting users who may be encountering an error message when attempting to log in to VTS Activate via Auth0

  2. monitoring May 09, 2025, 05:38 AM UTC

    We have identified an underlying cause and and have deployed changes to restore login functionality for users. If you are continuing to have difficulty logging in to VTS Activate via Auth0 on iOS 18.4+, we recommend updating your app to the newest version. We will continue to monitor the impact of these changes

  3. monitoring May 09, 2025, 03:03 PM UTC

    We have seen positive results from our previously deployed mitigation steps, and are continuing to monitor the situation

  4. resolved May 10, 2025, 12:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 25, 2025

SAML backed mobile access not working

Detected by Pingoru
Apr 25, 2025, 03:35 PM UTC
Resolved
Apr 28, 2025, 02:23 PM UTC
Duration
2d 22h
Affected: Activate
Timeline · 3 updates
  1. identified Apr 25, 2025, 03:35 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 25, 2025, 06:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2025, 02:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 25, 2025

Users may not be able to log in to Activate

Detected by Pingoru
Mar 25, 2025, 06:52 PM UTC
Resolved
Mar 25, 2025, 07:50 PM UTC
Duration
58m
Affected: Activate
Timeline · 3 updates
  1. identified Mar 25, 2025, 06:52 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Mar 25, 2025, 07:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2025, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 6, 2025

Content notifications degraded performance

Detected by Pingoru
Mar 06, 2025, 04:51 PM UTC
Resolved
Mar 06, 2025, 08:09 PM UTC
Duration
3h 18m
Affected: Activate
Timeline · 4 updates
  1. investigating Mar 06, 2025, 04:51 PM UTC

    VTS is aware of degraded notifications performance affecting Activate, and is actively investigating the issue.

  2. identified Mar 06, 2025, 05:42 PM UTC

    The root cause has been identified and a fix is being implemented.

  3. monitoring Mar 06, 2025, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 06, 2025, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 21, 2025

VTS Activate - Users unable to add new payment methods

Detected by Pingoru
Feb 21, 2025, 02:49 PM UTC
Resolved
Feb 21, 2025, 05:56 PM UTC
Duration
3h 6m
Affected: Activate
Timeline · 2 updates
  1. identified Feb 21, 2025, 02:49 PM UTC

    We have identified an issue with users being unable to add new payment methods for making purchases within VTS Activate. We are working with our payment partners to resolve the issue.

  2. resolved Feb 21, 2025, 05:56 PM UTC

    This incident is resolved.

Read the full incident report →

Notice February 18, 2025

Reporting insights outage

Detected by Pingoru
Feb 18, 2025, 09:08 PM UTC
Resolved
Feb 18, 2025, 11:23 PM UTC
Duration
2h 15m
Affected: LeaseMarketVTS DataActivateRise
Timeline · 3 updates
  1. investigating Feb 18, 2025, 09:08 PM UTC

    We are currently investigating an issue serving customer insights and reporting.

  2. investigating Feb 18, 2025, 11:22 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 18, 2025, 11:23 PM UTC

    This incident has been resolved.

Read the full incident report →