VTS experienced a major incident on August 13, 2025 affecting SSO/Login, lasting 20h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2025, 06:03 PM UTC
VTS is aware of a potential outage impacting login to some Activate white-label apps, and is actively investigating the issue. We will have an update within 60 minutes as more information becomes available.
- monitoring Aug 13, 2025, 06:22 PM UTC
We have identified the root cause of this issue. We are evaluating full and partial resolution measures. We will have an update in 4 hours.
- monitoring Aug 13, 2025, 06:42 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 13, 2025, 07:55 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 13, 2025, 11:05 PM UTC
We have identified the root cause of this issue, and have implemented a comprehensive resolution. We have also implemented increased monitoring to identify any deviation from normal service levels. We will provide an update tomorrow.
- resolved Aug 14, 2025, 02:59 PM UTC
This incident has been resolved.