VTS experienced a major incident on October 30, 2025 affecting Activate, lasting 23h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2025, 04:37 PM UTC
VTS is aware of a service degradation impacting Activate, and is actively investigating the issue. We will have an update within 60 minutes as more information becomes available.
- investigating Oct 30, 2025, 05:33 PM UTC
VTS is aware of a service degradation that impacts Activate (app/web slowness, inability of Admins to manage Visitors through the Admin portal), and is actively investigating the issue. Through our monitoring, it appears services have resumed as normal as of ~12:40 pm EST. We will have a further update in 4 hours.
- investigating Oct 30, 2025, 08:57 PM UTC
We have resolved this incident and are continuing to monitor for any service deviation.
- resolved Oct 31, 2025, 04:29 PM UTC
This incident has been resolved.