VTS incident
Some users are unable to log in to VTS Activate using Auth0
VTS experienced a minor incident on May 9, 2025 affecting Activate, lasting 20h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2025, 04:15 AM UTC
We are investigating an issue affecting users who may be encountering an error message when attempting to log in to VTS Activate via Auth0
- monitoring May 09, 2025, 05:38 AM UTC
We have identified an underlying cause and and have deployed changes to restore login functionality for users. If you are continuing to have difficulty logging in to VTS Activate via Auth0 on iOS 18.4+, we recommend updating your app to the newest version. We will continue to monitor the impact of these changes
- monitoring May 09, 2025, 03:03 PM UTC
We have seen positive results from our previously deployed mitigation steps, and are continuing to monitor the situation
- resolved May 10, 2025, 12:57 AM UTC
This incident has been resolved.