VTS incident
Outage impacting Activate whitelabel apps for iPhone users
VTS experienced a notice incident on October 20, 2025 affecting Mobile Apps and Activate, lasting 5h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:07 PM UTC
VTS is aware of a potential outage impacting Activate whitelabel apps for iPhone users, and is actively investigating the issue. We will have an update within 60 minutes as more information becomes available.
- identified Oct 20, 2025, 03:00 PM UTC
We have identified the root cause of this issue, and it is related to the AWS outage affecting a third party SDK used in the Activate apps. The AWS status can be reviewed at https://health.aws.amazon.com/health/status. We will have an update in 4 hours.
- identified Oct 20, 2025, 06:56 PM UTC
We have identified the root cause of this issue. We are evaluating full and partial resolution measures while we await AWS outage recovery and the impacts to third party SDKs in use by the Activate app and affecting iPhone users.
- identified Oct 20, 2025, 07:32 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 20, 2025, 07:35 PM UTC
This incident has been resolved.