VTS incident

Activate app slow and users not able to log in or getting kicked out of the app

Critical Resolved View vendor source →

VTS experienced a critical incident on November 14, 2025 affecting SSO/Login and Activate, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 04:24 PM UTC
Resolved
Nov 14, 2025, 07:36 PM UTC
Duration
3h 11m
Detected by Pingoru
Nov 14, 2025, 04:24 PM UTC

Affected components

SSO/LoginActivate

Update timeline

  1. identified Nov 14, 2025, 04:24 PM UTC

    VTS is aware of a potential outage impacting Activate, and is actively investigating the issue.

  2. identified Nov 14, 2025, 04:28 PM UTC

    VTS is aware of a potential outage impacting Activate, and is actively investigating the issue. We will have an update within 60 minutes as more information becomes available.

  3. monitoring Nov 14, 2025, 05:04 PM UTC

    We have identified the root cause, and have implemented a permanent resolution to address the issue. We'll continue to monitor throughout the day.

  4. resolved Nov 14, 2025, 07:36 PM UTC

    This incident has been resolved.