VTS experienced a major incident on August 12, 2025 affecting Activate, lasting 6h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2025, 02:22 PM UTC
VTS is aware of degraded performance affecting Visitor Management for Activate, and is actively investigating the issue. We will have an update within 60 minutes as more information becomes available.
- investigating Aug 12, 2025, 02:22 PM UTC
We are continuing to investigate this issue.
- identified Aug 12, 2025, 03:42 PM UTC
We have identified the root cause of this issue. We are evaluating full and partial resolution measures. We will have an update in 4 hours.
- monitoring Aug 12, 2025, 06:26 PM UTC
We have identified the root cause of this issue. We are evaluating full and partial resolution measures. We will have an update in 4 hours.
- monitoring Aug 12, 2025, 08:27 PM UTC
We have identified the root cause of this issue, and have implemented a comprehensive resolution. We have also implemented increased monitoring to identify any deviation from normal service levels. We will have an update in 4 hours.
- resolved Aug 12, 2025, 08:52 PM UTC
We’re closing the incident, because we have identified the root cause, and have implemented a permanent resolution, and have monitored for a while and seen no deviations from normal.