VTS incident

VTS Activate - Users unable to add new payment methods

Minor Resolved View vendor source →

VTS experienced a minor incident on February 21, 2025 affecting Activate, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2025, 02:49 PM UTC
Resolved
Feb 21, 2025, 05:56 PM UTC
Duration
3h 6m
Detected by Pingoru
Feb 21, 2025, 02:49 PM UTC

Affected components

Activate

Update timeline

  1. identified Feb 21, 2025, 02:49 PM UTC

    We have identified an issue with users being unable to add new payment methods for making purchases within VTS Activate. We are working with our payment partners to resolve the issue.

  2. resolved Feb 21, 2025, 05:56 PM UTC

    This incident is resolved.