VTS incident

Degraded performance

Major Resolved View vendor source →

VTS experienced a major incident on June 3, 2025 affecting Activate, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2025, 08:34 AM UTC
Resolved
Jun 03, 2025, 10:08 AM UTC
Duration
1h 34m
Detected by Pingoru
Jun 03, 2025, 08:34 AM UTC

Affected components

Activate

Update timeline

  1. investigating Jun 03, 2025, 08:34 AM UTC

    We are investigating reports of degraded performance in Activate

  2. investigating Jun 03, 2025, 08:34 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 03, 2025, 08:56 AM UTC

    This incident appears to also impact login functionality. We are continuing to investigate the root cause.

  4. investigating Jun 03, 2025, 09:15 AM UTC

    We have taken steps to mitigate some of the impact and are seeing some limited recovery in terms of app performance and login functionality. We continue to investigate the root cause.

  5. monitoring Jun 03, 2025, 09:57 AM UTC

    We have deployed several mitigations and are seeing positive signs of recovery. App performance and login functionality seems to have stabilized. We will continue closely monitoring.

  6. resolved Jun 03, 2025, 10:08 AM UTC

    This incident has been resolved.