VTS incident

Degraded performance for Lease email notifications

Notice Resolved View vendor source →

VTS experienced a notice incident on October 20, 2025 affecting Lease and Emails, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:12 PM UTC
Resolved
Oct 20, 2025, 07:35 PM UTC
Duration
2h 23m
Detected by Pingoru
Oct 20, 2025, 05:12 PM UTC

Affected components

LeaseEmails

Update timeline

  1. investigating Oct 20, 2025, 05:12 PM UTC

    VTS is aware of a potential degraded performance for Lease email notifications, and is actively investigating the issue. We will have an update shortly as more information becomes available.

  2. identified Oct 20, 2025, 05:18 PM UTC

    We have identified the root cause of this issue, and it is related to the AWS outage affecting a third party vendor used by Lease to send our emails. The AWS status can be reviewed at https://health.aws.amazon.com/health/status. We will have an update in 4 hours.

  3. identified Oct 20, 2025, 07:34 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Oct 20, 2025, 07:35 PM UTC

    This incident has been resolved.