Resolved after 5 hours 10 minutes, affecting Agent Workspace and Agent Workspace, on September 22, 2026.
Vonage services have been fully restored following the AI Summaries in Agent Workspace generation issues, which began around 2026-09-21 13:10:00 UTC. Full resolution has been confirmed effective 2026-09-22 13:20:00 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Affected components
Update timeline
- investigating Sep 22, 2026, 01:26 PM UTC
We are aware of issues that may be impacting AI Summaries generation in NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- identified Sep 22, 2026, 01:36 PM UTC
We have identified the issue that may be impacting AI Summaries in Agent Workspace generation in NAM region and has applied initial mitigations. We will continue to provide further updates within 6 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- resolved Sep 22, 2026, 06:37 PM UTC
Vonage services have been fully restored following the AI Summaries in Agent Workspace generation issues, which began around 2026-09-21 13:10:00 UTC. Full resolution has been confirmed effective 2026-09-22 13:20:00 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
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