Vonage experienced a minor incident on September 16, 2026 affecting WebRTC and WebRTC and 1 more component, lasting 11h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 08:37 AM UTC
We are aware of issues that may be impacting WebRTC calls in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- investigating Sep 16, 2026, 09:41 AM UTC
We are working to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- investigating Sep 16, 2026, 12:17 PM UTC
We continue to work to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- investigating Sep 16, 2026, 12:50 PM UTC
The issue may be impacting WebRTC calls in all regions (update). We are working to resolve the issue as soon as possible. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- monitoring Sep 16, 2026, 06:25 PM UTC
Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
- resolved Sep 16, 2026, 08:10 PM UTC
Vonage services have been fully restored following today's service interruption, which began at 2026-09-16 07:50 UTC. Full resolution has been confirmed effective 2026-09-16 15:26 UTC. Impacted customers will receive a formal RFO. If you have any questions, please contact https://www.vonage.com/support/