Vonage incident
IR27386 - Issues with inbound calls to Swedish lines
Vonage experienced a minor incident on July 6, 2026 affecting Inbound Voice Interactions and Inbound Voice Interactions, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2026, 02:28 PM UTC
We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting Swedish lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- monitoring Jul 06, 2026, 02:59 PM UTC
Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls services. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/
- resolved Jul 06, 2026, 04:35 PM UTC
Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-06 11:06 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-06 14:42 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/