Vonage experienced a major incident on July 29, 2026 affecting AI Studio Virtual Assistant and AI Studio Virtual Assistant and 1 more component, lasting 6h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2026, 02:01 PM UTC
We are aware of issues that may be affecting voice interactions where the Virtual Assistant is used, resulting in the Virtual Assistant input no longer being captured. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, https://www.vonage.com/support/
- investigating Jul 29, 2026, 02:15 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 29, 2026, 02:28 PM UTC
Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
- resolved Jul 29, 2026, 08:49 PM UTC
Vonage services have been fully restored following today’s service outage, which began at 2026-07-29 13:40 UTC. Full resolution has been confirmed effective 2026-07-29 14:09 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.