Vonage incident
IR27442 - WebRTC connectivity problems in APAC region
Vonage experienced a critical incident on September 30, 2026 affecting WebRTC and WebRTC, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 04:53 AM UTC
We are aware of issues that may be impacting WebRTC calls in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- monitoring Sep 30, 2026, 05:54 AM UTC
Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 4 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
- resolved Sep 30, 2026, 09:15 AM UTC
Vonage services have been fully restored following today's service interruption, which began at 2026-09-30 02:00 UTC. Full resolution has been confirmed effective 2026-09-30 04:37 UTC. Impacted customers will receive a formal RFO. If you have any questions, please contact https://www.vonage.com/support/