Vonage experienced a major incident on July 24, 2026 affecting AI Studio Virtual Assistant and AI Studio Virtual Assistant, lasting 5h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 09:53 AM UTC
We are aware of issues that may be affecting some inbound calls where the Virtual Assistant is used, resulting in Virtual Assistant output no longer being captured. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, https://www.vonage.com/support/
- monitoring Jul 24, 2026, 11:17 AM UTC
Vonage services continue to show signs of recovery following today's interruption in Virtual Assistant. We'll continue to provide further updates here within 4 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
- resolved Jul 24, 2026, 03:11 PM UTC
Vonage services have been fully restored following today’s service interruption, which began at 2026-07-24 08:06 UTC. Full resolution has been confirmed effective 2026-07-24 09:17 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/